AB 911, as amended, Bloom. Telephone systems: 911.
The Warren-911-Emergency Assistance Act requires every local public agency to establish and operate a telephone system that automatically connects a person dialing “911” to an established public safety answering point through normal telephone service facilities. Existing law prohibits the Public Safety Communications Division in the Department of Technology from delaying the implementation of the enhanced “911” emergency telephone system, as provided.
This billbegin delete wouldend delete, commencing January 1,begin delete 2019,end deletebegin insert 2016, wouldend insert establish various requirements regarding 911 emergency call
technology that would be applicable to operators of multiline telephone systems (MLTS). The bill would require an MLTS operator, as defined, tobegin delete maintainend deletebegin insert program, maintain,end insert and operate the MLTS, as specified, to ensure that each emergency call placed from any telephonebegin delete stationend delete on the MLTS is routed to the appropriate public safety answering pointbegin insert or private emergency answering pointend insert and provides either automatic locationbegin delete information orend deletebegin insert information,end insert
automation number identificationbegin insert, or emergency response locationend insert to thebegin delete 911 network that connects to theend delete public safety answering pointbegin insert or private emergency answering pointend insert. The bill would provide an exemption for a multiline telephone system serving a building or structure with less than 7,000 square feet of workspace.begin delete The bill would authorize the assessment of civil penalties by the division against an MLTS operator or an entity that sells or leases an MLTS system in violation of these requirements.end delete
Vote: majority. Appropriation: no. Fiscal committee: yes. State-mandated local program: no.
The people of the State of California do enact as follows:
The Legislature finds and declares all of the
2following:
3(a) Public safety is threatened when 911 calls placed to public
4safety dispatchers from telephone systems serving multiple stations
5in large buildings or complexes do not identify the precise location
6of the caller.
7(b) The enhanced 911 system widely deployed today enables a
8caller’s telephone number and service address to be displayed to
9the public safety dispatcher who receives the 911 call. Public safety
10agencies increasingly rely on this enhanced 911 system to provide
11dependable and precise information about a caller’s
location and
12a reliable number to call back in order to reach the person who
13called for emergency assistance.
14(c) Even with the enhanced 911 system, however, emergency
15calls may not provide precise caller location when made from one
16station of a multiline telephone system commonly used in large
17hospitals, public schools, government offices, assisted living
18facilities, businesses, and chain stores. This lack of precise location
19information can be life threatening if the person making the
20emergency call cannot supply the correct location to the dispatcher.
P3 1(d) Emergency calls from a large building or campus with a
2multiline telephone system also can be routed to the wrong public
3safety dispatch office, sometimes in a different city or region.
4(e) These limitations of multiline telephone systems not only
5delay emergency response time, but also cause limited public safety
6resources to be dispatched where they are not needed and disrupt
7business operations as response units attempt to locate the caller.
8(f) This act will enhance public safety through requirements to
9ensure that 911 emergency calls made from individual stations of
10multiline telephone systems provide specific location information
11of the caller.
Section 53121 is added to the Government Code, to
13read:
(a) For purposes of this section, the following terms
15have the following meanings:
16(1) “Automatic location identification (ALI)” means the
17automatic display at the PSAP of a caller’s telephone number,
18address, or location of the telephone, and supplementary emergency
19services information.
20(2) “Automatic number identification (ANI)” means the
21automatic display at the PSAP of the telephone number associated
22with the access line from which a 911 call originates.
23(3) “Centrex” means a business telephone service offered by
24some local exchange
carriers that provides PBX-type features over
25access lines.
26(4) “Emergency location identification number (ELIN)” means
27a valid North American numbering plan format telephone number
28(assigned to the MLTS operator by the appropriate authority), that
29is used to route the call to a PSAP and used to retrieve the ALI for
30the PSAP. The ELIN may be the same number as the ANI. In some
31cases, the number may not be a dialable number.
32(5)
end delete
33begin insert(4)end insert “Emergency
response location (ERL)” means a location that
34provides a minimum of the building and floor location of the caller
35to which a 911 emergency response team may be dispatched.
36(6)
end delete
37begin insert(5)end insert “Master street address guide (MSAG)” means a database of
38street names and house number ranges within their associated
39communities defining emergency service zones and their associated
40emergency service numbers to enable proper routing of 911 calls.
P4 1(7)
end delete
2begin insert(6)end insert “Multiline telephone system (MLTS)” means a system
3comprised of a common control unit or units, telephone sets, and
4control hardware and software. This includes, but is not limited
5to,begin delete network and premises basedend deletebegin insert network- and premises-basedend insert
6 systems, such asbegin delete Centrex and PBX, Hybrid, and Keyend deletebegin insert Centrex,
7VoIP, PBX, and Hybridend insert Telephone Systems.
8(8)
end delete
9begin insert(7)end insert “MLTS operator” means the entity that purchases, leases,
10or otherwise contracts for the entity’s use of the MLTS and
11therefore is responsible for ensuring that a 911 emergency call
12placed from an MLTS is transmitted in accordance with this
13section, regardless of the type of MLTS technology used to
14generate the call.begin insert “MLTS operator” does not include an entity that
15only provides connection to a PTN.end insert
16(9)
end delete
17begin insert(8)end insert “Private emergency answering point (PEAP)” means an
18answering point operated by nonpublic safety entities with
19alternative and adequate means of signaling and directing a
20response to emergencies.
21(10)
end delete
22begin insert(9)end insert “Private branch exchange (PBX)” means a private telephone
23switch that is connected to the public switched telephone network
24or successor network.
25(11)
end delete
26begin insert(10)end insert “Publicbegin delete switchedend delete
telephone networkbegin delete (PSTN)”end deletebegin insert (PTN)”end insert
27 means thebegin insert public switched telephone end insert networkbegin delete of equipment, lines, begin insert and any successor
28and controls assembled to establish communication paths between
29calling and called parties in North Americaend delete
30network that provides the ability to route or transmit a 911 call
31to a PSAPend insert.
32(12)
end delete
33begin insert(11)end insert “Public safety answering point (PSAP)” means a facility
34equipped and staffed to receive 911 calls.
35(13)
end delete
36begin insert(12)end insert “Workspace” means the physical building area where work
37is normally performed. This is a net square footage measurement
38that includes hallways, conference rooms, restrooms, and
39breakrooms, but does not include wall thickness, shafts, heating,
40ventilating, or air-conditioning equipment spaces, mechanical
P5 1electrical spaces, or similar
areas where employees do not normally
2perform work activities.
3(b) begin insert(1)end insertbegin insert end insert A multiline telephone system (MLTS) operator shall
4begin delete maintainend deletebegin insert
program, maintain,end insert and operate the MLTS in such a
5manner that a telephone call made by dialing the digits “911” and,
6if applicable, any additional digit that must be dialed in order to
7permit the user to access thebegin delete PSTNend deletebegin insert PTNend insert from any telephone on
8the MLTS is routed to the appropriatebegin delete PSAP and provides ALI or begin insert PSAP or PEAP
9ANI to the 911 network that connects to the PSAP.end delete
10and provides ANI, and either ALI or ERL, to the PSAP or PEAP.end insert
11(2) MLTS operators serving hotels, motels, or residential
12customers in noncommercial buildings, such as apartments and
13condominiums, shall ensure that the MLTS is connected to the
14PTN, so that calls to 911 result in one distinctive ANI and one
15distinctive ALI for each residential or living unit.
16(3) MLTS operators serving shared business services to a
17business or public entity shall ensure that the MLTS connects to
18the PTN so that calls to 911 from a telephone result in one ALI
19for each ERL of each entity sharing service.
20(c) An MLTS operator shall program the MLTS equipment to
21transmit with any 911 call the ELIN and emergency response
22location of the caller either directly to the PSAP or PEAP.
23(d)
end delete
24begin insert(c)end insert (1) An entity that is the seller or lessor of an MLTS begin deletesystemend delete
25 shall provide, at the time of sale or lease, to the purchaser or lessee
26either a demonstration of, or written instructions as to, how to
27place an emergency call from a telephone station.
28(2) An MLTS operator shall provide each new user of the MLTS
29with either a demonstration of, or written instructions at each
30station as to, how to place an emergency call from a telephone
31station.
32(e)
end delete
33begin insert(d)end insert (1) An MLTS operator shall arrange to update the ALI
34databasebegin insert, or a functionally equivalent database,end insert with appropriate
35MSAG or an appropriate equivalent valid address and callback
36information for each MLTS telephone, such that the location
37information specifies the emergency response location of the caller.
38These updates shall be downloaded or made available to the
39automatic location information database provider as soon as
40practicable for a new MLTS installation, or within one business
P6 1day of the record of completion of the actual changes for previously
2installed systems. The information is subject to allbegin insert
applicable end insert
3 federal and state privacy and confidentiality laws.
4(2) The MLTS operator shall review and verify the accuracy of
5the number and location information provided by the MLTS at
6least once annually.
7(f) Applicable Federal
Communications Commission rules and
8orders regarding enhanced 911 systems shall take precedence over
9any provision contained in this section.
10(e) To the extent that any provision of this section conflicts with
11the requirements of federal law, the requirements of federal law
12shall prevail.
13(g)
end delete
14begin insert(f)end insert The MLTS operator that providesbegin delete voice communicationend delete
15begin insert
MLTSend insert services to temporary structures or facilities, regardless of
16the sizebegin insert of the temporary structure or facilityend insert, shall ensure that the
17MLTS is connected to thebegin delete PSTNend deletebegin insert PTNend insert. Where automatic location
18information records are not provided for each individual station,
19 the MLTS operator of the temporary structure or facility shall
20provide specific location information of the caller to the PSAP.
21(h)
end delete
22begin insert(g)end insert (1) An MLTS operator, service provider, its employees, or
23its agents shall not be liable to any person for damages incurred
24as the result of any act or omission by it, except for gross
25negligence or intentional, willful, or wanton misconduct, in
26connection with maintaining or operating the MLTS in a manner
27required by this section.begin insert This section does not affect or modify the
28existing limitation of liability set forth in Section 1714.55 of the
29Civil Code.end insert
30(2) Abegin delete voiceend deletebegin insert local exchange carrier, VoIP service provider, or
31IPend insert service provider, or its affiliates, directors,
officers, employees,
32or agents shall not be liable to any person for damages incurred
33as the result of the release of information not in the public record,
34including, but not limited to, unpublished or unlisted telephone
35numbers, to a PSAP, its employees or agents, or to emergency
36responders, made in connection with an emergency call.
37(i) (1)
end delete
38begin insert(h)end insert This section shall not apply to an MLTS serving a building
39or multiple buildings or
structures with a combined total workspace
40of 7,000 square feet orbegin delete less .end deletebegin insert less.end insert In the event of a dispute, the
P7 1State Fire Marshal shall determine the square footage of a
2workspace.
3(2) This exemption does not apply to temporary structures or
4facilities with MLTS.
5(j) An MLTS operator or an entity that is a seller or lessor of
6an MLTS system in violation of this section after January 1, 2019,
7may be assessed a civil fine from five hundred dollars ($500) to
8five thousand dollars ($5,000) per system sold or leased. The
9division shall be responsible for the enforcement of this
10subdivision.
11(k)
end delete
12begin insert(i)end insert The provisions of this section shall become operative on
13January 1,begin delete 2019end deletebegin insert 2016end insert. In areas where enhanced 911 service first
14becomes available after January 1,begin delete 2019end deletebegin insert 2016end insert, MLTS providers
15shall have 12 months from the date enhanced 911 service became
16available to comply with these provisions.
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