BILL ANALYSIS                                                                                                                                                                                                    Ó






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          |SENATE RULES COMMITTEE            |                       AB 1564|
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                                   THIRD READING 


          Bill No:  AB 1564
          Author:   Williams (D), et al.
          Amended:  3/17/16 in Assembly
          Vote:     21 

           SENATE ENERGY, U. & C. COMMITTEE:  10-0, 6/21/16
           AYES:  Hueso, Morrell, Cannella, Gaines, Hertzberg, Lara,  
            Leyva, McGuire, Pavley, Wolk
           NO VOTE RECORDED:  Hill

          SENATE APPROPRIATIONS COMMITTEE:  Senate Rule 28.8

           ASSEMBLY FLOOR:  78-0, 5/12/16 (Consent) - See last page for  
            vote

           SUBJECT:   Emergency services:  wireless 911 calls:  routing


          SOURCE:    Fire Chiefs Association of Santa Barbara County


          DIGEST:  This bill requires the Office of Emergency Services  
          (OES), working with the California Highway Patrol (CHP), and  
          county coordinators to review and ensure the most efficient  
          routing of mobile calls to the 911 system.
          
          ANALYSIS:  

          Existing law:

          1)Establishes the Warren-911 Emergency Assistance Act and  
            provides a local public agency to adopt a plan to implement a  
            9-1-1 emergency telephone response system, and establishes the  








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            State 9-1-1 Advisory Board.  (Government §Code 53100, et seq.)

          2)Requires a provider of mobile telephone service to provide  
            access to the local emergency telephone systems described in  
            the Warren-911 Act.  (Public Utilities Code §2892)

          3)Authorizes a 9-1-1 call from a mobile phone service to be  
            routed to a local public safety access point (PSAP) other than  
            the CHP, if the alternate routing meets specified criteria.   
            (Public Utilities Code §2892)

          This bill:

          1)Requires the OES to take all necessary actions to maximize the  
            efficiency of the "911" system.

          2)Requires OES to require the Public Safety Communications  
            Division (PSCD) to work with the CHP and county coordinators  
            to review call data to determine the most efficient routing  
            for wireless 911 calls based on annual comprehensive statewide  
            review and routing decisionmaking process.

          3)Provides that after completion of annual comprehensive  
            statewide review and routing decisionmaking process, a local  
            fire, police, sheriff, or emergency medical services agency,  
            or a local public safety answering point, may submit a written  
            request for a review of a specific cell sector based on  
            specified criteria.

          4)Requires OES to require PSCD to work with the wireless  
            carriers to verify that all cell sector routing decisions have  
            been implemented.

          Background

          California's 9-1-1 system.  The OES PSCD is tasked with  
          administering the 9-1-1 emergency telephone response system in  
          the state, including reviewing PSAP equipment and operations.   
          PSCD is responsible for design, installation, maintenance and  
          repair of the statewide microwave network and public safety  
          radio communications systems used by the State's public safety  
          agencies' first responders on a 24 hours/7 days a week/365 days  
          a year basis.  PSCD is responsible for the administration and  
          oversight of the State Emergency Telephone Number Account  







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          (SETNA) used to fund 9-1-1 in California, and for the design  
          development of the statewide network that supports delivery of  
          9-1-1 calls to the State's 452 PSAPs, with over 400 that are  
          non-CHP. 

          Growth of wireless telephone use.  When the 9-1-1 system was  
          first established in the 1970s, the majority of emergency calls  
          were made from landlines.  The emergency response system  
          receives a call which is routed to a PSAP and the dispatcher  
          dispatches emergency services to the location.  With the advent  
          of mobile phones, 9-1-1 calls from mobile phones were routed to  
          a CHP dispatcher in recognition that most of the early mobile  
          phones were in cars, and it was assumed that most of the calls  
          would be related to issues experienced on the roads.  However,  
          as mobile phone use has grown and devices have become smaller,  
          more 9-1-1 calls are coming from locations that aren't  
          necessarily near the CHP patrolled freeways and roadways.  Yet,  
          the current dispatch system still largely relies on the CHP to  
          dispatch the call, potentially delaying on-the-ground emergency  
          response times.  Based on year 2013 numbers, there were over 25  
          million 9-1-1 calls placed with about 75 percent coming from  
          wireless phones. 

          Misrouting of calls.  According to the author, in January of  
          2014, a 23 year old woman was found by her brother to be  
          unresponsive.  He called 9-1-1 from his mobile phone and his  
          call was first routed to the CHP who then routed the call to the  
          City of Santa Barbara.  The city dispatched emergency response  
          10 minutes from initial dispatch to arrive at the correct  
          location.  According to the author, as a result of the delay,  
          the woman died. 

          Need to improve efficiency.  This bill requires OES to conduct a  
          statewide comprehensive assessment of the 9-1-1 routing system  
          and adjust the routing locations to improve the response times.   
          While currently allowed under law, this bill would require OES  
          to conduct this assessment and make routing decisions on an  
          annual basis, thereby continuously improving the routing system.  
           These changes have the potential to shave minutes from  
          on-the-ground emergency response which could help save lives and  
          improve health outcomes.

          Related/Prior Legislation
          







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          AB 510 (Rodriguez, 2016) would have increased the membership of  
          the State 9-1-1 Advisory Board from 11 members to 15.  Held in  
          the Assembly Committee on Appropriation.

          AB 510 (Rodriguez, 2016) would have required Cal OES to conduct  
          a comprehensive review of the California's 9-1-1 emergency  
          communication systems.  Held by the author in the Senate  
          Committee on Energy, Utilities and Communications.

          SB 1211 (Padilla, Chapter 926, Statutes of 2014) required Cal  
          OES to develop a plan and timeline for testing, implementation,  
          and operation of a Next Generation 9-1-1 emergency communication  
          system, including text, throughout California.


          FISCAL EFFECT:   Appropriation:    No          Fiscal  
          Com.:YesLocal:   No


          SUPPORT:   (Verified7/28/16)


          Fire Chiefs Association of Santa Barbara County (source)
          American Heart Association
          American Medical Response
          American Stroke Association
          California Ambulance Association
          California Chapter of the American College of Emergency  
          Physicians
          California Fire Chiefs Association
          California Peace Officers' Association
          California Professional Firefighters
          California State Sheriffs' Association
          Emergency Medical Services Administrators' Association of  
          California
          Emergency Medical Services Directors Association of California
          Emergency Medical Services Administrators Association
          Fire Districts Association of California
          League of California Cities
          Santa Barbara County Board of Supervisors


          OPPOSITION:   (Verified7/28/16)








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          None received

          ARGUMENTS IN SUPPORT:  The author states: "By clarifying the  
          process by which an alternate PSAP is selected, people in  
          emergency situations will reach the most efficient emergency  
          responders the first time, shaving minutes from response times.  
          This will dramatically improve lifesaving outcomes for the  
          public who call 9-1-1."

          ASSEMBLY FLOOR:  78-0, 5/12/16
          AYES:  Achadjian, Alejo, Travis Allen, Arambula, Atkins, Baker,  
            Bigelow, Bloom, Bonilla, Bonta, Brough, Brown, Calderon,  
            Campos, Chang, Chau, Chávez, Chiu, Chu, Cooley, Cooper,  
            Dababneh, Dahle, Daly, Dodd, Eggman, Frazier, Beth Gaines,  
            Gallagher, Cristina Garcia, Eduardo Garcia, Gatto, Gipson,  
            Gomez, Gonzalez, Gordon, Gray, Grove, Hadley, Harper, Roger  
            Hernández, Holden, Irwin, Jones, Kim, Lackey, Levine, Linder,  
            Lopez, Low, Maienschein, Mathis, Mayes, McCarty, Medina,  
            Melendez, Mullin, Nazarian, Obernolte, O'Donnell, Olsen,  
            Patterson, Quirk, Ridley-Thomas, Rodriguez, Salas, Santiago,  
            Steinorth, Mark Stone, Thurmond, Ting, Wagner, Waldron, Weber,  
            Wilk, Williams, Wood, Rendon
          NO VOTE RECORDED:  Burke, Jones-Sawyer

          Prepared by:Nidia Bautista / E., U., & C. / (916) 651-4107
          8/3/16 18:36:22


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