BILL ANALYSIS Ó
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|SENATE RULES COMMITTEE | AB 1564|
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THIRD READING
Bill No: AB 1564
Author: Williams (D), et al.
Amended: 3/17/16 in Assembly
Vote: 21
SENATE ENERGY, U. & C. COMMITTEE: 10-0, 6/21/16
AYES: Hueso, Morrell, Cannella, Gaines, Hertzberg, Lara,
Leyva, McGuire, Pavley, Wolk
NO VOTE RECORDED: Hill
SENATE APPROPRIATIONS COMMITTEE: Senate Rule 28.8
ASSEMBLY FLOOR: 78-0, 5/12/16 (Consent) - See last page for
vote
SUBJECT: Emergency services: wireless 911 calls: routing
SOURCE: Fire Chiefs Association of Santa Barbara County
DIGEST: This bill requires the Office of Emergency Services
(OES), working with the California Highway Patrol (CHP), and
county coordinators to review and ensure the most efficient
routing of mobile calls to the 911 system.
ANALYSIS:
Existing law:
1)Establishes the Warren-911 Emergency Assistance Act and
provides a local public agency to adopt a plan to implement a
9-1-1 emergency telephone response system, and establishes the
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State 9-1-1 Advisory Board. (Government §Code 53100, et seq.)
2)Requires a provider of mobile telephone service to provide
access to the local emergency telephone systems described in
the Warren-911 Act. (Public Utilities Code §2892)
3)Authorizes a 9-1-1 call from a mobile phone service to be
routed to a local public safety access point (PSAP) other than
the CHP, if the alternate routing meets specified criteria.
(Public Utilities Code §2892)
This bill:
1)Requires the OES to take all necessary actions to maximize the
efficiency of the "911" system.
2)Requires OES to require the Public Safety Communications
Division (PSCD) to work with the CHP and county coordinators
to review call data to determine the most efficient routing
for wireless 911 calls based on annual comprehensive statewide
review and routing decisionmaking process.
3)Provides that after completion of annual comprehensive
statewide review and routing decisionmaking process, a local
fire, police, sheriff, or emergency medical services agency,
or a local public safety answering point, may submit a written
request for a review of a specific cell sector based on
specified criteria.
4)Requires OES to require PSCD to work with the wireless
carriers to verify that all cell sector routing decisions have
been implemented.
Background
California's 9-1-1 system. The OES PSCD is tasked with
administering the 9-1-1 emergency telephone response system in
the state, including reviewing PSAP equipment and operations.
PSCD is responsible for design, installation, maintenance and
repair of the statewide microwave network and public safety
radio communications systems used by the State's public safety
agencies' first responders on a 24 hours/7 days a week/365 days
a year basis. PSCD is responsible for the administration and
oversight of the State Emergency Telephone Number Account
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(SETNA) used to fund 9-1-1 in California, and for the design
development of the statewide network that supports delivery of
9-1-1 calls to the State's 452 PSAPs, with over 400 that are
non-CHP.
Growth of wireless telephone use. When the 9-1-1 system was
first established in the 1970s, the majority of emergency calls
were made from landlines. The emergency response system
receives a call which is routed to a PSAP and the dispatcher
dispatches emergency services to the location. With the advent
of mobile phones, 9-1-1 calls from mobile phones were routed to
a CHP dispatcher in recognition that most of the early mobile
phones were in cars, and it was assumed that most of the calls
would be related to issues experienced on the roads. However,
as mobile phone use has grown and devices have become smaller,
more 9-1-1 calls are coming from locations that aren't
necessarily near the CHP patrolled freeways and roadways. Yet,
the current dispatch system still largely relies on the CHP to
dispatch the call, potentially delaying on-the-ground emergency
response times. Based on year 2013 numbers, there were over 25
million 9-1-1 calls placed with about 75 percent coming from
wireless phones.
Misrouting of calls. According to the author, in January of
2014, a 23 year old woman was found by her brother to be
unresponsive. He called 9-1-1 from his mobile phone and his
call was first routed to the CHP who then routed the call to the
City of Santa Barbara. The city dispatched emergency response
10 minutes from initial dispatch to arrive at the correct
location. According to the author, as a result of the delay,
the woman died.
Need to improve efficiency. This bill requires OES to conduct a
statewide comprehensive assessment of the 9-1-1 routing system
and adjust the routing locations to improve the response times.
While currently allowed under law, this bill would require OES
to conduct this assessment and make routing decisions on an
annual basis, thereby continuously improving the routing system.
These changes have the potential to shave minutes from
on-the-ground emergency response which could help save lives and
improve health outcomes.
Related/Prior Legislation
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AB 510 (Rodriguez, 2016) would have increased the membership of
the State 9-1-1 Advisory Board from 11 members to 15. Held in
the Assembly Committee on Appropriation.
AB 510 (Rodriguez, 2016) would have required Cal OES to conduct
a comprehensive review of the California's 9-1-1 emergency
communication systems. Held by the author in the Senate
Committee on Energy, Utilities and Communications.
SB 1211 (Padilla, Chapter 926, Statutes of 2014) required Cal
OES to develop a plan and timeline for testing, implementation,
and operation of a Next Generation 9-1-1 emergency communication
system, including text, throughout California.
FISCAL EFFECT: Appropriation: No Fiscal
Com.:YesLocal: No
SUPPORT: (Verified7/28/16)
Fire Chiefs Association of Santa Barbara County (source)
American Heart Association
American Medical Response
American Stroke Association
California Ambulance Association
California Chapter of the American College of Emergency
Physicians
California Fire Chiefs Association
California Peace Officers' Association
California Professional Firefighters
California State Sheriffs' Association
Emergency Medical Services Administrators' Association of
California
Emergency Medical Services Directors Association of California
Emergency Medical Services Administrators Association
Fire Districts Association of California
League of California Cities
Santa Barbara County Board of Supervisors
OPPOSITION: (Verified7/28/16)
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None received
ARGUMENTS IN SUPPORT: The author states: "By clarifying the
process by which an alternate PSAP is selected, people in
emergency situations will reach the most efficient emergency
responders the first time, shaving minutes from response times.
This will dramatically improve lifesaving outcomes for the
public who call 9-1-1."
ASSEMBLY FLOOR: 78-0, 5/12/16
AYES: Achadjian, Alejo, Travis Allen, Arambula, Atkins, Baker,
Bigelow, Bloom, Bonilla, Bonta, Brough, Brown, Calderon,
Campos, Chang, Chau, Chávez, Chiu, Chu, Cooley, Cooper,
Dababneh, Dahle, Daly, Dodd, Eggman, Frazier, Beth Gaines,
Gallagher, Cristina Garcia, Eduardo Garcia, Gatto, Gipson,
Gomez, Gonzalez, Gordon, Gray, Grove, Hadley, Harper, Roger
Hernández, Holden, Irwin, Jones, Kim, Lackey, Levine, Linder,
Lopez, Low, Maienschein, Mathis, Mayes, McCarty, Medina,
Melendez, Mullin, Nazarian, Obernolte, O'Donnell, Olsen,
Patterson, Quirk, Ridley-Thomas, Rodriguez, Salas, Santiago,
Steinorth, Mark Stone, Thurmond, Ting, Wagner, Waldron, Weber,
Wilk, Williams, Wood, Rendon
NO VOTE RECORDED: Burke, Jones-Sawyer
Prepared by:Nidia Bautista / E., U., & C. / (916) 651-4107
8/3/16 18:36:22
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