AB 2204, as introduced, Eggman. Office of Digital Services: establishment.
Existing law establishes in state government the Government Operations Agency, headed by the Secretary of Government Operations. The secretary is required to review the operations and evaluate the performance of each department, office, or other unit within the agency and seek to continually improve, among other things, the operating policies and the management of information systems of those entities within the agency. The agency includes, among other state government entities, the Department of General Services and the Department of Technology. The Department of Technology is under the supervision of the Director of Technology, who is also known as the State Chief Information Officer. Existing law generally requires the Department of Technology to be responsible for the approval and oversight of information technology projects by, among other things, consulting with state agencies during initial project planning to ensure that project proposals are based on well-defined programmatic needs.
This bill would establish the Office of Digital Services, within a proposed Department of Customer Service, to be headed by a Director of Customer Service. The bill would require the office to, among other things, provide teams, on an as-needed basis, of technologists, engineers, designers, and other qualified individuals with technology skills to state agencies and departments to solve technology issues and create technology tools and platforms. The bill would make related legislative findings.
Vote: majority. Appropriation: no. Fiscal committee: yes. State-mandated local program: no.
The people of the State of California do enact as follows:
It is the intent of the Legislature that this act
2establish an Office of Digital Services to recruit, train, and retain
3technologists, engineers, designers, and other qualified individuals
4with technology skills who will collaborate as a new digital services
5team to, at the direction of the Director of Customer Service,
6generally improve efficiency in state technology programs and
7customer service across state agencies and departments.
Article 2 (commencing with Section 11999.50) is
9added to Chapter 11 of Part 1 of Division 3 of Title 2 of the 10Government Code, to read:
11
(a) There is in state government the Office of Digital
15Services within the Department of Customer Service that is within
16the Government Operations Agency.
17(b) The Office of Digital Services shall be headed by the
18Director of Customer Service.
For purposes of this article, the following terms shall
20have the following meanings:
21(a) “Agency” means the Government Operations Agency.
22(b) “Director” means the Director of Customer Service.
23(c) “Office” means the Office of Digital Services.
The office shall do all of the following:
25(a) Coordinate with the director to improve efficiency in state
26technology programs and customer service across state agencies
27and departments.
28(b) Provide teams, on an as-needed basis, of technologists,
29engineers, designers, and other qualified individuals with
P3 1technology skills to state agencies and departments to solve
2technology issues and create technology tools and platforms.
3(c) Provide technology consultation services for the agency.
4(d) Assist and coordinate in the knowledge transfer and the
5training of agency technology
employees.
6(e) Support the duties of the director relating to technology.
The office may develop pilot projects to implement
8the provisions of this article, as applicable.
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