BILL NUMBER: SB 449	INTRODUCED
	BILL TEXT


INTRODUCED BY   Senator Nielsen

                        FEBRUARY 25, 2015

   An act to add Section 12121 to the Public Contract Code, relating
to public contracts.


	LEGISLATIVE COUNSEL'S DIGEST


   SB 449, as introduced, Nielsen. State contracts:
telecommunications: callback features.
    Existing law governing the state acquisition of telecommunication
services and goods, generally requires contracts for the acquisition
of those goods and services, whether by lease or purchase, to be
made by, or be made under the supervision of, the Department of
Technology.
   This bill would, on and after January 1, 2016, require any
contract for the acquisition of telecommunications services, or any
renewal of a contract for telecommunications services, for a state
agency that interacts with, or receives inquiries from, the general
public to provide for a queue callback feature, as described.
   Vote: majority. Appropriation: no. Fiscal committee: yes.
State-mandated local program: no.


THE PEOPLE OF THE STATE OF CALIFORNIA DO ENACT AS FOLLOWS:

  SECTION 1.  Section 12121 is added to the Public Contract Code, to
read:
   12121.  On and after January 1, 2016, any contract for the
acquisition of telecommunications services, or any renewal of a
contract for telecommunications services, for a state agency that
interacts with, or receives inquiries from, the general public shall
provide for a queue callback feature that allows customers calling
the state agency to be offered the option of receiving a call back
from a representative of the state agency rather than wait on the
telephone line for the next available representative.