Amended in Senate April 8, 2015

Senate BillNo. 449


Introduced by Senator Nielsen

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(Coauthors: Assembly Members Chang and Gallagher)

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February 25, 2015


An act to add Section 12121 to the Public Contract Code, relating to public contracts.

LEGISLATIVE COUNSEL’S DIGEST

SB 449, as amended, Nielsen. State contracts: telecommunications: callback features.

Existing law governing the state acquisition of telecommunication services and goods, generally requires contracts for the acquisition of those goods and services, whether by lease or purchase, to be made by, or be made under the supervision of, the Department of Technology.

This bill would, on and after January 1, 2016, require any contract for the acquisition of telecommunications services, or any renewal of a contract for telecommunications services, for a statebegin delete agencyend deletebegin insert agency, as defined,end insert that interacts with, or receives inquiries from, the general public to provide for a queue callback feature, as described.

Vote: majority. Appropriation: no. Fiscal committee: yes. State-mandated local program: no.

The people of the State of California do enact as follows:

P1    1

SECTION 1.  

Section 12121 is added to the Public Contract
2Code
, to read:

3

12121.  

begin insert(a)end insertbegin insertend insert On and after January 1, 2016, any contract for the
4acquisition of telecommunications services, or any renewal of a
P2    1contract for telecommunications services, for a state agency that
2interacts with, or receives inquiries from, the general public shall
3provide for a queue callback feature that allows customers calling
4the state agency to be offered the option of receiving a call back
5from a representative of the state agency rather than wait on the
6telephone line for the next available representative.

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7(b) For purposes of this section, “state agency” means every
8state office, department, division, bureau, board, and commission,
9but does not include the Legislature and, notwithstanding Section
1019204, does not include the courts or an entity in the judicial
11branch of government.

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