BILL NUMBER: SB 449	AMENDED
	BILL TEXT

	AMENDED IN SENATE  APRIL 8, 2015

INTRODUCED BY   Senator Nielsen
    (   Coauthors:   Assembly Members 
 Chang   and Gallagher  ) 

                        FEBRUARY 25, 2015

   An act to add Section 12121 to the Public Contract Code, relating
to public contracts.


	LEGISLATIVE COUNSEL'S DIGEST


   SB 449, as amended, Nielsen. State contracts: telecommunications:
callback features.
    Existing law governing the state acquisition of telecommunication
services and goods, generally requires contracts for the acquisition
of those goods and services, whether by lease or purchase, to be
made by, or be made under the supervision of, the Department of
Technology.
   This bill would, on and after January 1, 2016, require any
contract for the acquisition of telecommunications services, or any
renewal of a contract for telecommunications services, for a state
 agency   agency, as defined,  that
interacts with, or receives inquiries from, the general public to
provide for a queue callback feature, as described.
   Vote: majority. Appropriation: no. Fiscal committee: yes.
State-mandated local program: no.


THE PEOPLE OF THE STATE OF CALIFORNIA DO ENACT AS FOLLOWS:

  SECTION 1.  Section 12121 is added to the Public Contract Code, to
read:
   12121.   (a)    On and after January 1, 2016,
any contract for the acquisition of telecommunications services, or
any renewal of a contract for telecommunications services, for a
state agency that interacts with, or receives inquiries from, the
general public shall provide for a queue callback feature that allows
customers calling the state agency to be offered the option of
receiving a call back from a representative of the state agency
rather than wait on the telephone line for the next available
representative. 
   (b) For purposes of this section, "state agency" means every state
office, department, division, bureau, board, and commission, but
does not include the Legislature and, notwithstanding Section 19204,
does not include the courts or an entity in the judicial branch of
government.