Senate BillNo. 488


Introduced by Senator Block

February 26, 2015


An act to amend Sections 1722, 1751.5, 14000, 14001, 14020, 14022, 14022.5, 14024, 14025, 14028, 14031, 14032, 14038, 14039, 14040, 14042, 14061, 14063, 14064, 14080, 14090.1, 14097, 14099, 15001, 15008, 15010, 15011, 15013, 15017, 15020, 15027, 15027.1, 15031, 15036, 15053, 15056, 15060, and 15062 of, to add Sections 14025.1, 14079, and 15009.1 to, to repeal Sections 14027, 14030, 14037, and 15015 of, and to repeal and add Sections 14010, 14021, 14026, 14029, 14078, 15007, and 15016 of, the Insurance Code, relating to insurance.

LEGISLATIVE COUNSEL’S DIGEST

SB 488, as introduced, Block. Independent insurance adjusters: public insurance adjusters.

(1) Existing law, the Insurance Adjuster Act, sets forth various requirements with respect to operation as an insurance adjuster in this state, including, but not limited to, that the person be licensed, licensing qualifications and application requirements, codes of conduct, disciplinary actions, and nonresident and emergency licenses. The act defines the term, “insurance adjuster,” to include a person, other than a private investigator, who, for any consideration whatsoever, engages in business or accepts employment to furnish, or agrees to make, or makes, any investigation for the purpose of obtaining, information in the course of adjusting or otherwise participating in the disposal of, any claim under or in connection with a policy of insurance on behalf of an insurer or engages in soliciting insurance adjustment business. Any person who knowingly falsifies the fingerprints or photographs submitted as part of the application process is guilty of a felony, and any person who violates any other provision governing insurance adjusters is guilty of a misdemeanor punishable by a fine not to exceed $500, or by imprisonment in the county jail not to exceed one year, or by both that fine and imprisonment.

This bill would revise and recast the above provisions by, among other things, changing the name of the act to the Independent Insurance Adjuster Act and redefining an “independent insurance adjuster” to mean an individual, a business entity, an independent contractor, or an employee of a contractor, who contracts for compensation with insurers or self-insurers, a person whose tax treatment by the insurers or self-insurers is consistent with that of an independent contractor rather than as an employee, and a person that investigates, negotiates, or settles property, casualty, or workers’ compensation claims for insurers or for self-insurers. The bill would expand the categories of persons exempt from the act to include, among others, an individual who is employed to investigate suspected fraudulent insurance claims but who does not adjust losses or determine claims payments, and a person who solely performs executive, administrative, managerial, or clerical duties or any combination thereof, and who does not investigate, negotiate, or settle claims with policyholders, claimants, or their legal representative. The bill would impose additional information and educational requirements on applicants and would impose additional code of conduct requirements on licensees. The bill would revise the provisions relating to nonresident and emergency licenses with regards to qualifying for those licenses. The bill would also create an apprentice independent insurance adjuster license to facilitate the experience, education, and training necessary to ensure reasonable competency in the responsibilities and duties of an independent insurance adjuster and would set forth the various terms and conditions of the license, including an application fee to be fixed by the commissioner and reasonably related to the actual cost to the department in performing its duties. The bill would make an apprentice independent insurance adjuster subject to a felony conviction if he or she knowingly falsifies the fingerprints or photograph submitted as part of his or her application for a license. The bill would also make conforming changes. Because the bill would create a new crime, it would impose a state-mandated local program.

(2) Existing law, the Public Insurance Adjusters Act, sets forth various requirements with respect to operation as a public insurance adjuster in this state, including, but not limited to, that the person be licensed and licensing qualifications and application requirements for public insurance adjusters, nonresident public insurance adjusters, and interim public insurance adjusters. The act defines the term “public insurance adjuster” to mean a person who, for compensation, acts on behalf of, or aids in any manner, an insured in negotiating for or effecting the settlement of a claim or claims for loss or damage under any policy of insurance covering real or personal property or any person who advertises, solicits business, or holds himself or herself out to the public as an adjuster of those claims and any person who, for compensation, investigates, settles, adjusts, advises, or assists an insured with reference to claims for those losses on behalf of any public insurance adjuster. Any person who knowingly falsifies the fingerprints or photographs submitted as part of the application process is guilty of a felony, and any person who violates any other provision governing public insurance adjusters is guilty of a misdemeanor punishable by a fine not to exceed $500 or by imprisonment in the county jail not to exceed one year, or by both that fine and imprisonment.

This bill would revise and recast the above provisions by, among other things, redefining a “public insurance adjuster” to include any person who, for compensation or any other thing of value on behalf of an insured, acts or aids, solely in relation to first party claims arising under insurance contracts that insure the real or personal property of the insured, on behalf of an insured in negotiating for, or effecting the settlement of, a claim for loss or damage coverage by an insurance contract, or advertises for employment as a public adjuster of insurance claims or solicits business or represents himself or herself to the public as a public adjuster of first party insurance claims for losses or damages arising out of policies of insurance that insure real or personal property. The bill would expand the categories of persons exempt from the act to include, among others, a person who negotiates or settles claims arising under a life or health insurance policy or an annuity contract and a person who settles subrogation claims between insurers. The bill would place additional eligibility requirements on applicants for a nonresident license. The bill would also repeal the provisions relating to an interim license, and would instead create an apprentice public insurance adjuster license to facilitate the training necessary to ensure reasonable competency in the responsibilities and duties of a public insurance adjuster, and would set forth the various terms and conditions of the license. The bill would make an apprentice public insurance adjuster subject to a felony conviction if he or she knowingly falsifies the fingerprints or photograph submitted as part of his or her application for a license. Because the bill would create a new crime, it would impose a state-mandated local program.

(3) The California Constitution requires the state to reimburse local agencies and school districts for certain costs mandated by the state. Statutory provisions establish procedures for making that reimbursement.

This bill would provide that no reimbursement is required by this act for a specified reason.

Vote: majority. Appropriation: no. Fiscal committee: yes. State-mandated local program: yes.

The people of the State of California do enact as follows:

P4    1

SECTION 1.  

Section 1722 of the Insurance Code is amended
2to read:

3

1722.  

If a natural person while licensed pursuant to the
4provisions of this chapter orbegin delete Chaptersend deletebegin insert Chapterend insert 6 (commencing
5with Section 1760), 7 (commencing with Section 1800), or 8
6(commencing with Section 1831) of this part,begin delete orend delete Part 5
7(commencing with Section 12140) of Division 2begin insert, or Chapter 1
8(commencing with Section 14000) or 2 (commencing with Section
915000) of Division 5end insert
enters the military service of the United States
10and is inbegin delete suchend deletebegin insert thatend insert service at a time prescribed for the filing of a
11renewal application, the filing ofbegin delete suchend deletebegin insert thatend insert application is waived,
12and the license held bybegin delete suchend deletebegin insert thatend insert licensee at the time of hisbegin insert or herend insert
13 entry into military service shall remain in force during the period
14ofbegin delete suchend deletebegin insert thatend insert military service and until the end of the license year
15in which hebegin insert or sheend insert is released frombegin delete suchend deletebegin insert thatend insert service but not for
16less than six months afterbegin delete suchend deletebegin insert thatend insert release. Duringbegin delete suchend deletebegin insert thatend insert period
17begin delete suchend deletebegin insert, thatend insert person may secure a license of the type held by himbegin insert or
18herend insert
on hisbegin insert or herend insert entry into military service upon the filing of an
19application and paying the fee therefor without the necessity of
20taking any examination or paying any penalty.

21

SEC. 2.  

Section 1751.5 of the Insurance Code is amended to
22read:

23

1751.5.  

The fees required by this chapter and by Chapter 6
24(commencing with Section 1760), Chapter 7 (commencing with
25Section 1800), and Chapter 8 (commencing with Section 1831) of
26this partbegin insert and by end insertbegin insertChapter 1 (commencing with Section 14000) and
27Chapter 2 (commencing with Section 15000) of Division 5end insert
are
P5    1filing fees, no portion of which shall be refunded whether or not
2the application is acted upon or the examination is taken.

3

SEC. 3.  

Section 14000 of the Insurance Code is amended to
4read:

5

14000.  

This chapter may be cited as thebegin insert Independentend insert Insurance
6Adjuster Act.

7

SEC. 4.  

Section 14001 of the Insurance Code is amended to
8read:

9

14001.  

As used in this chapterbegin insert, the following terms have the
10following meaningsend insert
:

begin insert

11(a) “Catastrophe” means an event that results in a large number
12of deaths or injuries, causes extensive damage or destruction of
13facilities that provide and sustain human needs, produces an
14overwhelming demand on state and local response resources and
15mechanisms, causes a severe long-term effect on general economic
16activity, or severely affects state, local, and private sector
17capabilities to begin and sustain response activities.

end insert
begin delete

18(a)

end delete

19begin insert(b)end insert “Commissioner” means the Insurance Commissioner.

begin delete

20(b)

end delete

21begin insert(c)end insert “Department” means the Department of Insurance.

begin insert

22(d) “Fingerprints” means an impression of the lines on the
23finger taken for the purposes of identification.

end insert
begin insert

24(e) “Home state” means the District of Columbia and any state
25or territory of the United States in which an independent insurance
26adjuster maintains his, her, or its principal place of residence or
27business and is licensed to act as a resident independent insurance
28adjuster. If the resident state does not license independent
29insurance adjusters, the independent insurance adjuster may
30designate California as his, her, or its home state, provided that
31the independent insurance adjuster is licensed and in good
32standing.

end insert
begin insert

33(f) “Individual” means a natural person.

end insert
begin delete

34(c)

end delete

35begin insert(g)end insert “Licensee” means a person licensed under this chapter.

begin delete

36(d)

end delete

37begin insert(h)end insert “Manager” means the individual under whose direction,
38control, charge, or management the business of a licensee is
39operated.

begin insert

P6    1(i) “Nonresident” means a person who is not a resident of
2California at the time of the performance of the act referred to in
3Section 14071.

end insert
begin delete

4(e)

end delete

5begin insert(j)end insert “Person” includes any individual, firm, company, association,
6organization, partnership, limited liability company, and
7corporation.

8

SEC. 5.  

Section 14010 of the Insurance Code is repealed.

begin delete
9

14010.  

The department succeeds to and is vested with all the
10duties, powers, purposes, responsibilities, and jurisdiction
11previously vested in the Bureau of Collection and Investigative
12Services with respect to the licensing of insurance adjusters.

13Any reference to prior licensing shall be deemed to licensing
14under the Private Investigator and Adjuster Act.

15The commissioner shall administer and enforce the provisions
16of this chapter.

end delete
17

SEC. 6.  

Section 14010 is added to the Insurance Code, to read:

18

14010.  

The commissioner shall administer and enforce the
19provisions of this chapter.

20

SEC. 7.  

Section 14020 of the Insurance Code is amended to
21read:

22

14020.  

begin deleteNo person shall end deletebegin insert(a)end insertbegin insertend insertbegin insertA person shall not end insertengage in a
23business regulated by this chapter, or act or assume to act as, or
24represent himself or herself to be, a licensee unless he or she is
25licensedbegin delete underend deletebegin insert as an independent insurance adjuster in accordance
26withend insert
this chapter.

begin delete

27 No

end delete

28begin insert(b)end insertbegin insertend insertbegin insertAend insert person shallbegin insert notend insert falsely represent that he or she is employed
29by a licensee.

30

SEC. 8.  

Section 14021 of the Insurance Code is repealed.

begin delete
31

14021.  

An insurance adjuster within the meaning of this chapter
32is a person other than a private investigator as defined in Section
337521 of the Business and Professions Code who, for any
34consideration whatsoever, engages in business or accepts
35employment to furnish, or agrees to make, or makes, any
36investigation for the purpose of obtaining, information in the course
37of adjusting or otherwise participating in the disposal of, any claim
38under or in connection with a policy of insurance on behalf of an
39insurer or engages in soliciting insurance adjustment business or
40aids an insurer in any manner with reference to:

P7    1Crime or wrongs done or threatened against the United States
2of America or any state or territory of the United States of America;
3the identity, habits, conduct, business, occupation, honesty,
4integrity, credibility, knowledge, trustworthiness, efficiency,
5loyalty, activity, movement, whereabouts, affiliations, associations,
6transactions, acts, reputation, or character of any person; the
7location, disposition, or recovery of lost or stolen property; the
8cause or responsibility for fires, libels, losses, accidents, or damage
9or injury to persons or to property; or securing evidence to be used
10before any court, board, officer, or investigating committee.

11Notwithstanding any other provision of law, this section is in
12no way intended to limit the ability of a duly licensed independent
13insurance adjuster to perform the duties of an independent
14insurance adjuster for any other entity.

end delete
15

SEC. 9.  

Section 14021 is added to the Insurance Code, to read:

16

14021.  

An independent insurance adjuster, for purposes of this
17chapter, is all of the following:

18(a) An individual, a business entity, an independent contractor,
19or an employee of a contractor, who contracts for compensation
20with insurers or self-insurers.

21(b) A person whose tax treatment by the insurers or self-insurers
22is consistent with that of an independent contractor rather than an
23employee, as defined in Section 3121 of Title 26 of the United
24States Code.

25(c) A person who investigates, negotiates, or settles property,
26casualty, or workers’ compensation claims for insurers or for
27self-insurers.

28

SEC. 10.  

Section 14022 of the Insurance Code is amended to
29read:

30

14022.  

This chapter does not apply tobegin insert any of the followingend insert:

begin delete

31(a) A person employed exclusively and regularly by one
32employer in connection with the affairs of such employer only and
33where there exists an employer- employee relationship.

end delete
begin delete

34(b)

end delete

35begin insert(a)end insert An officer or employee of the United States of America, or
36of this state or a political subdivision thereof, whilebegin delete suchend deletebegin insert thatend insert
37 officer or employee is engaged in the performance of his or her
38official duties.

begin delete

39(c)

end delete

P8    1begin insert(b)end insert A person engaged exclusively in the business of obtaining
2and furnishing information as to the financial rating of persons.

begin delete

3(d)

end delete

4begin insert(c)end insert A charitable philanthropic society or association duly
5incorporated under the laws of this state, which is organized and
6maintained for the public good and not for private profit.

begin delete

7(e)

end delete

8begin insert(d)end insert An attorney at lawbegin delete in performing his or her duties as such
9attorney at law.end delete
begin insert admitted to practice in California, when acting in
10his or her professional capacity as an attorney.end insert

begin delete

11(f)

end delete

12begin insert(e)end insert A licensed collection agency or an employee thereof while
13acting within the scope of his or her employment, while making
14an investigation incidental to the business of the agency, including
15an investigation of the location of a debtor or his or her property
16where the contract with an assignor creditor is for the collection
17of claims owed or due or asserted to be owed or due or the
18equivalent thereof.

begin delete

19(g) Admitted insurers and agents and insurance brokers licensed
20by the state, performing duties in connection with insurance
21transacted by them.

end delete
begin insert

22(f) An officer, director, manager, or employee of an authorized
23insurer, surplus line insurer, a risk retention group, or an
24attorney-in-fact of a reciprocal insurer.

end insert
begin insert

25(g) A licensed insurance agent or broker, attorney-in-fact of a
26reciprocal insurer, or managing general agent of the insurer to
27whom claim authority has been granted by the insurer.

end insert

28(h) The legal owner of personal propertybegin delete whichend deletebegin insert thatend insert has been
29sold under a conditional sales agreement or a mortgagee under the
30terms of a chattel mortgage.

31(i) Any bank subject to the jurisdiction of the Commissionerbegin delete of
32Financial Institutions of the State of Californiaend delete
begin insert of Business
33Oversightend insert
under Division 1 (commencing with Section 99) of the
34Financial Code or the Comptroller of the Currency of the United
35States.

36(j) A personbegin delete engaged solely in the business of securing
37information about persons or property from public records.end delete

38begin insert employed solely to obtain facts surrounding a claim or to furnish
39technical assistance to a licensed independent insurance adjuster.end insert

P9    1(k) Any building contractor, engineer, technical expert, or other
2person who is engaged by an insurer or licensedbegin insert independent
3insuranceend insert
adjuster to provide an expert or professional evaluation
4of the extent, cause, or origin of damage to the insured property,
5but who does not otherwise participate in the process of adjusting
6claims.

begin insert

7(l) An individual who is employed to investigate suspected
8fraudulent insurance claims but who does not adjust losses or
9determine claims payments.

end insert
begin insert

10(m) A person who solely performs executive, administrative,
11managerial, or clerical duties or any combination thereof and who
12does not investigate, negotiate, or settle claims with policyholders,
13claimants, or their legal representative.

end insert
begin insert

14(n) A licensed health care provider or its employee who provides
15managed care if the services do not include the determination of
16compensability.

end insert
begin insert

17(o) A managed care organization or any of its employees who
18provide managed care services if the services do not include the
19determination of compensability.

end insert
begin insert

20(p) A person who settles only reinsurance or subrogation claims.

end insert
begin insert

21(q) A United States manager of the United States branch of an
22alien insurer.

end insert
begin insert

23(r) A person who investigates, negotiates, or settles life, accident
24and health, annuity, or disability insurance claims.

end insert
begin insert

25(s) An individual employee, under a self-insured arrangement,
26who adjusts claims on behalf of his or her employer.

end insert
27

SEC. 11.  

Section 14022.5 of the Insurance Code is amended
28to read:

29

14022.5.  

(a) In the event of an emergency situation as declared
30by the commissioner, claims arising out of the emergency,
31catastrophe, disaster, or other similar occurrence may be adjusted
32by a nonlicensedbegin insert independent insuranceend insert adjuster upon registration
33with the commissioner if all of the following requirements are met:

34(1) The work performed by the nonlicensedbegin insert independent
35insuranceend insert
adjuster is under the active direction, control, charge,
36or management of a licensedbegin insert independent insuranceend insert adjuster or
37an insurer authorized to do business in this state.

38(2) Registration with the commissioner is accomplished within
39begin delete 15end deletebegin insert fiveend insert working days from the date on which the nonlicensed
P10   1begin insert independent insuranceend insert adjuster commences the claims adjusting
2activity in connection with the emergency situation.

3(b) “Registration,” within the meaning of this section,begin delete shall
4meanend delete
begin insert meansend insert a written letter to the commissioner, submitted by the
5supervising licensedbegin insert independent insuranceend insert adjuster or admitted
6insurer, naming the nonlicensedbegin insert independent insuranceend insert adjusters,
7identifying theirbegin insert independent insuranceend insert adjuster licenses held in
8other jurisdictions, and stating when their claims adjusting activity
9commenced.

10(c) Registration under this section is valid for a period ofbegin delete 180end delete
11begin insert 90end insert days from the date of the registration letter. Before the lapse of
12that period, the commissioner may grant furtherbegin delete 180-dayend deletebegin insert 90-dayend insert
13 extensions as he or she deems appropriate upon written request
14from the supervising licensedbegin insert independent insuranceend insert adjuster or
15the admitted insurer.

16

SEC. 12.  

Section 14024 of the Insurance Code is amended to
17read:

18

14024.  

begin deleteAn end deletebegin insert(a)end insertbegin insertend insertbegin insertAn individual end insertapplication shall be verified and
19shall includebegin insert all of the followingend insert:

begin delete

20(a)

end delete

21begin insert(1)end insert The fullbegin insert legalend insert name andbegin delete business addressend deletebegin insert business, resident,
22and mailing addressesend insert
of the applicant.

begin delete

23(b)

end delete

24begin insert(2)end insert The name under whichbegin insert theend insert applicant intends to do business.

begin insert

25(3) The applicant’s birth date and social security number.

end insert
begin insert

26(4) The application fees set forth in Section 14097.

end insert
begin delete

27(c)

end delete

28begin insert(5)end insert A statement as to the general nature of the business in which
29the applicant intends to engage.

begin delete

30(d)

end delete

31begin insert(6)end insert A statement as to thebegin delete classification orend delete classifications under
32which the applicant desires to be qualified.

begin delete

33(e) If the applicant is a person other than an individual, the full
34name and residence address of each of its partners, officers, and
35directors, and its manager.

end delete
begin delete

36(f)

end delete

37begin insert(7)end insert Two recent photographs of the applicant, of a type prescribed
38by the commissioner, andbegin delete twoend deletebegin insert oneend insert classifiablebegin delete setsend deletebegin insert setend insert of his or
39herbegin delete fingerprints.end deletebegin insert fingerprints, to be sent to a live scan fingerprint
40provider as directed by the department, if fingerprints are not
P11   1submitted in person with a live scan fingerprinting service provider
2certified by the Department of Justice.end insert

begin delete

3(g)

end delete

4begin insert(8)end insert A verified statement of his or her experiencebegin delete qualifications.end delete
5begin insert qualifications, unless applying for an apprentice independent
6insurance adjuster license.end insert

begin delete

7(h) Such other information, evidence, statements, or documents
8as may be required by the commissioner.

end delete
begin insert

9(9) Other information, evidence, statements, or documents as
10may be required by the commissioner.

end insert
begin insert

11(b) A business entity application shall be verified and shall
12include all of the following:

end insert
begin insert

13(1) The full legal name and residence address of each of its
14partners, officers, and directors, and its manager.

end insert
begin insert

15(2) The name under which the applicant intends to do business.

end insert
begin insert

16(3) The name of a licensed independent insurance adjuster who
17is responsible for the business entities compliance with this chapter.

end insert
begin insert

18(4) That the applicant paid the fees set forth in Section 14097.

end insert
begin insert

19(5) A statement as to the general nature of the business in which
20the applicant intends to engage.

end insert
begin insert

21(6) A statement as to the classifications under which the
22applicant desires to be qualified.

end insert
begin insert

23(7) Other information, evidence, statements, or documents as
24may be required by the commissioner.

end insert
25

SEC. 13.  

Section 14025 of the Insurance Code is amended to
26read:

27

14025.  

Beforebegin delete an application forend delete a license is granted, the
28applicantbegin delete, or his or her manager,end delete shall meet all of the following
29begin insert requirementsend insert:

30(a) Be at least 18 years of age.

31(b) Not have committed acts or crimes constituting grounds for
32denial of licensure underbegin delete Section 480 of the Business and
33Professions Code.end delete
begin insert Sections 1668 and 1669.end insert

34(c) Shall have had at least two years of experience in adjusting
35insurance claims or the equivalent thereof as determined by the
36begin delete commissioner.end deletebegin insert commissioner, unless applying for an apprentice
37independent insurance adjuster license.end insert

begin insert

38(d) If the applicant resides in a state that does not license
39independent insurance adjusters, he or she is required to be
P12   1licensed in good standing to designate California as his or her
2home state.

end insert
begin insert

3(e) (1) Completed a 20-hour prelicensing education course of
4study.

end insert
begin insert

5(2) A nonresident applicant currently licensed as a home state
6independent insurance adjuster in another state who has met that
7state’s prelicensing education requirements is exempt from
8completing the prelicensing education requirement.

end insert
begin insert

9(f) Successfully passed the examination for the independent
10insurance adjuster license, unless he or she qualifies for an
11exemption in Section 14026.

end insert
begin delete

12(d)

end delete

13begin insert(g)end insert Comply withbegin delete suchend deletebegin insert thoseend insert other qualificationsbegin delete asend deletebegin insert thatend insert the
14commissioner may begin delete fix by rule.end delete begin insert require by regulation.end insert

15

SEC. 14.  

Section 14025.1 is added to the Insurance Code, to
16read:

17

14025.1.  

(a) The apprentice independent insurance adjuster
18license is a license to facilitate the experience, education, and
19training necessary to ensure reasonable competency in the
20responsibilities and duties of an independent insurance adjuster.

21(b) An individual applying for an apprentice independent
22insurance adjuster license shall submit an application in a format
23prescribed by the commissioner and shall declare under penalty
24of suspension, revocation, or refusal of the license that the
25statements made in the application are true, correct, and complete
26to the best of the individual’s knowledge and belief. Before
27approving the application, the commissioner shall determine that
28the individual meets all of the following:

29(1) Is at least 18 years of age.

30(2) Is a resident of California and has designated California as
31his or her home state.

32(3) Has a business or mailing address in California for the
33acceptance of service of process.

34(4) Has not committed any act that is a ground for suspension,
35revocation, or denial of licensure as set forth in Sections 1668,
361668.1, and 1669.

37(5) Is trustworthy, reliable, and of good reputation, evidence of
38which may be determined by the commissioner.

39(6) Has paid the fees set forth in subdivision (h) of Section
4014097.

P13   1(c) The apprentice independent insurance adjuster license shall
2be subject to the following terms and conditions:

3(1) The applicant shall submit, with the apprentice independent
4insurance adjuster application, an attestation from a licensed
5independent insurance adjuster certifying that the apprentice will
6be subject to training, direction, and control by the licensed
7independent insurance adjuster and further certifying that the
8licensed independent insurance adjuster assumes responsibility
9for the actions of the apprentice in the apprentice’s capacity as an
10independent insurance adjuster.

11(2) The apprentice independent insurance adjuster is only
12authorized to adjust claims in California.

13(3) The apprentice independent insurance adjuster is restricted
14to participation in the investigation, settlement, and negotiation of
15claims subject to the review and final determination of the claim
16by a supervising licensed independent insurance adjuster.

17(4) Compensation of an apprentice independent insurance
18adjuster shall only be on a salaried or hourly basis.

19(5) The apprentice independent insurance adjuster shall not be
20required to take and successfully complete the independent
21insurance adjuster examination to adjust claims as an apprentice
22independent insurance adjuster. At any time during the
23apprenticeship, the apprentice independent insurance adjuster may
24choose to take the examination. If the individual takes and
25successfully completes the independent insurance adjuster exam,
26the apprentice independent insurance adjuster license shall
27automatically terminate and an independent insurance adjuster
28license shall be issued to that individual in its place.

29(6) The apprentice independent insurance adjuster license is
30valid for a period not to exceed 12 months and is nonrenewable.

31(7) The licensee shall be subject to suspension, revocation, or
32denial pursuant to Sections 1668, 1668.1, and 1669.

33(8) The applicant shall submit two recent photographs of the
34applicant, of a type prescribed by the commissioner, and one
35classifiable set of his or her fingerprints, to be sent to a live scan
36fingerprint provider as directed by the department, if fingerprints
37are not submitted in person with a live scan fingerprinting service
38provider certified by the Department of Justice.

39

SEC. 15.  

Section 14026 of the Insurance Code is repealed.

begin delete
P14   1

14026.  

The commissioner may require an applicant, or his or
2her manager, to demonstrate his or her qualifications by a written
3or oral examination, or a combination of both.

end delete
4

SEC. 16.  

Section 14026 is added to the Insurance Code, to
5read:

6

14026.  

(a) An applicant for an independent insurance adjuster
7license, unless applying for an apprentice independent insurance
8adjuster license or crop insurance adjuster license, shall pass a
9written examination.

10(1) The examination shall test the knowledge of the applicant
11concerning the duties and responsibilities of an independent
12insurance adjuster and this code.

13(2) An applicant applying for an examination shall remit a
14nonrefundable fee as prescribed by the commissioner in Section
1514097.

16(b) An individual who applies for an independent insurance
17adjuster license in California who holds a home state license in
18another state as an independent insurance adjuster shall not be
19required to complete the examination if he or she successfully
20passed an examination as a condition of receiving an independent
21insurance adjuster license in his or her home state. This exemption
22applies to individuals who are currently licensed in their home
23state or if the home state license expired and the application is
24received by the commissioner within 90 days of expiration.

25(c) An individual who applies for an apprentice independent
26insurance adjuster license pursuant to Section 14025.1, and who
27adjusts claims in that capacity, shall not be required to take and
28successfully complete the independent insurance adjuster
29examination.

30

SEC. 17.  

Section 14027 of the Insurance Code is repealed.

begin delete
31

14027.  

Payment of the application fee prescribed by this chapter
32entitles an applicant, or his or her manager, to one examination
33without further charge. If the person fails to pass the examination,
34he or she shall not be eligible for any subsequent examination
35except upon payment of the reexamination fee prescribed by this
36chapter for each such subsequent examination.

end delete
37

SEC. 18.  

Section 14028 of the Insurance Code is amended to
38read:

39

14028.  

After abegin delete hearingend deletebegin insert hearing,end insert the commissioner may deny
40a license unless the application makes a showing satisfactory to
P15   1the commissioner that the applicant, if an individual, has not, or
2if the applicant is a person other than an individual, that its manager
3and each of its officers and partners have notbegin insert done any of the
4followingend insert
:

begin delete

5(a) Committed any acts or crimes constituting grounds for denial
6of licensure under Section 480 of the Business and Professions
7Code.

end delete
begin delete

8(b)

end delete

9begin insert(a)end insert Been refused a license under this chapter or had a license
10revoked.

begin delete

11(c)

end delete

12begin insert(b)end insert Been an officer, partner, or manager of any person who has
13been refused a license under this chapter or whose license has been
14revoked.

begin delete

15(d)

end delete

16begin insert(c)end insert While unlicensed committed, or aided and abetted the
17commission of, any act for which a license is required by this
18chapter.

begin delete

19(e)

end delete

20begin insert(d)end insert Committed any act or crime constituting grounds for denial
21ofbegin delete licenseend deletebegin insert licensureend insert under Section 1668.

22

SEC. 19.  

Section 14029 of the Insurance Code is repealed.

begin delete
23

14029.  

(a) The business of each licensee shall be operated
24under the active direction, control, charge, or management of the
25licensee, if the licensee is qualified, or the person who has qualified
26to act as the licensee’s manager, if the licensee is not qualified.

27(b) No person shall act as a manager of a licensee until he or
28she has complied with each of the following:

29(1) Demonstrated his or her qualifications by a written or oral
30examination, or a combination of both, if required by the
31commissioner.

32(2) Made a satisfactory showing to the commissioner that he or
33she has the qualifications prescribed by Section 14025 and that
34none of the facts stated in Section 14028 or 14028.5 exist as to
35him or her.

36(c) If the manager, who has qualified as provided in this section,
37ceases for any reason whatsoever to be connected with the licensee
38to whom the license is issued, the licensee shall notify the
39commissioner in writing 30 days from the cessation. If notice is
40given, the license shall remain in force for a reasonable length of
P16   1time to be determined by the rules of the commissioner pending
2the qualifications, as provided in this chapter, of another manager.
3If the licensee fails to notify the commissioner within the 30-day
4period, his or her license shall be subject to suspension or
5revocation and may be reinstated only upon the filing of an
6application for reinstatement, payment of the reinstatement fee, if
7any is due, and the qualification of a manager as provided herein.

8(d) Every manager shall renew his or her authority by satisfying
9the requirements of Article 8 (commencing with Section 14090).

end delete
10

SEC. 20.  

Section 14029 is added to the Insurance Code, to
11read:

12

14029.  

Each organization licensed under this chapter shall
13designate an individual also licensed as an independent insurance
14adjuster to be responsible for the organization’s compliance with
15state law.

16

SEC. 21.  

Section 14030 of the Insurance Code is repealed.

begin delete
17

14030.  

Whenever the individual on the basis of whose
18qualifications a license under this chapter has been obtained ceases
19to be connected with the licensee for any reason whatever, the
20business may be carried on for such temporary period and under
21such terms and conditions as the commissioner shall provide by
22regulation.

end delete
23

SEC. 22.  

Section 14031 of the Insurance Code is amended to
24read:

25

14031.  

begin deleteWhenever a end deletebegin insertA end inserthearingbegin delete isend delete held under this chapter to
26determine whether an application for a license should be granted
27begin delete or to determine the qualifications of a licensee’s manager, the
28proceedingsend delete
shall be conducted in accordance with Chapter 5
29(commencing with Section 11501) of Part 1 of Division 3 of Title
302 of the Government Code, and the commissioner shall have all
31of the powers granted therein.

32

SEC. 23.  

Section 14032 of the Insurance Code is amended to
33read:

34

14032.  

The form and content of the license shall be determined
35by thebegin delete commissioner in accordance with Section 164 of the
36Business and Professions Code.end delete
begin insert commissioner.end insert

37

SEC. 24.  

Section 14037 of the Insurance Code is repealed.

begin delete
38

14037.  

A licensee shall at all times be legally responsible for
39the good conduct in the business of each of his or her employees
40or agents, including his or her manager.

end delete
P17   1

SEC. 25.  

Section 14038 of the Insurance Code is amended to
2read:

3

14038.  

(a) Any licensee or officer, director,begin delete partner, or managerend delete
4begin insert or partnerend insert of a licensee may divulge to any law enforcement officer
5or district attorney, or to his or her representative, any information
6he or she may acquire as to any criminal offense, but he or she
7shall not divulge to any other person, except as he or she may be
8required by law to do so, any information acquired by him or her
9except at the direction of the employer or client for whom the
10information was obtained.

11(b) begin deleteNo licensee end deletebegin insertA licensee end insertor officer, director,begin delete partner, manager,
12or employeeend delete
begin insert or partnerend insert of a licensee shallbegin insert notend insert knowingly make
13any false report to his or her employer or client for whom
14information was being obtained.

15(c) begin deleteNo written end deletebegin insertA written end insertreport shallbegin insert notend insert be submitted to a client
16except by thebegin delete licensee, qualifying manager, or a person authorized
17by one or either of them, and such person submitting the reportend delete

18begin insert licensee whoend insert shall exercise diligence in ascertaining whether or
19not the facts and information inbegin delete such aend deletebegin insert thatend insert report are true and
20correct.

21(d) begin deleteNo licensee, end deletebegin insertA licensee end insertor officer, director,begin delete partner, manager,
22or employeeend delete
begin insert or partnerend insert of a licensee shallbegin insert notend insert use a badge in
23connection with the official activities of the licensee’s business.

24(e) begin deleteNo licensee, end deletebegin insertA licensee end insertor officer, director,begin delete partner, manager,
25or employee of a licensee, shall use a title, or wear a uniform, or
26use an insignia, or use an identification card,end delete
begin insert or partner of a
27licensee shall not use a title, wear a uniform, use an insignia, use
28an identification card,end insert
or make any statement with the intent to
29give an impression that he or she is connected in any way with the
30federal government, a state government, or any political subdivision
31of a state government.

32(f) begin deleteNo licensee, end deletebegin insertA licensee end insertor officer, director,begin delete partner, manager,
33or employeeend delete
begin insert or partnerend insert of a licensee, shallbegin insert notend insert enter any private
34building or portion thereof without the consent of the owner or of
35the person in legal possession thereof.

36(g) begin deleteNo licensee shall end deletebegin insertA licensee shall not end insertappear as an assignee
37party in any proceeding involving claim and delivery, replevin, or
38other possessory action, action to foreclose a chattel mortgage,
39mechanic’s lien, materialman’s lien, or any other lien.

P18   1(h) begin deleteNo licensee shall permit an employee or end deletebegin insertA licensee shall
2not permit an end insert
agent in his or her own name to advertise, engage
3clients, furnish reports, or present bills to clients, or in any manner
4whatever to conduct business for which a license is required under
5this chapter. All business of the licensee shall be conducted in the
6name of and under the control of the licensee.

7(i) begin deleteNo licensee end deletebegin insertA licensee end insertacting as an independent automobile
8damage appraiser or adjuster or as an automobile insurance claims
9adjuster,begin delete appraiserend deletebegin insert appraiser,end insert or representative shallbegin insert notend insert receive
10any financial benefit from an automobile repair facility. “Financial
11benefit” means the receiving of any commission or gratuity,
12discount on repair costs, free repairs, employment by a repair
13facility, or possession of more than 3 percent direct ownership in
14an automobile repair facility located in this state.

15

SEC. 26.  

Section 14039 of the Insurance Code is amended to
16read:

17

14039.  

begin deleteNo end deletebegin insertA end insertperson licensed as anbegin insert independentend insert insurance
18adjuster shallbegin insert notend insert do any of the following:

19(a) Fail to disclose his or her full financial interest in a contract
20or agreement executed by him or her for the adjustment of a claim
21prior to the execution thereof.

22(b) Use any misrepresentation to solicit a contract or agreement
23to adjust a claim.

24(c) Solicit or accept remuneration from, or have a financial
25interest exceeding 3 percent in, any salvage, repair, or other firmbegin delete,
26whichend delete
begin insert thatend insert obtains business in connection with any claimbegin delete whichend delete
27begin insert thatend insert he or she has a contract or agreement to adjust.

28

SEC. 27.  

Section 14040 of the Insurance Code is amended to
29read:

30

14040.  

Any badge or cap insignia worn by a person who is a
31licensee, officer, director,begin delete partner, manager, or employeeend deletebegin insert or partnerend insert
32 of a licensee shall be of a design approved by the commissioner,
33and shall bear on its face a distinctive word indicating the name
34of thebegin delete licensee and an employee number by which such person
35may be identified by the licensee.end delete
begin insert licensee.end insert

36

SEC. 28.  

Section 14042 of the Insurance Code is amended to
37read:

38

14042.  

begin deleteNo licensee shall end deletebegin insert(a)end insertbegin insertend insertbegin insertA licensee shall not end insertconduct a
39business under a fictitious or other business name unless and until
P19   1he or she has obtained the written authorization of the
2commissioner to do so.

begin delete

3 The

end delete

4begin insert(b)end insertbegin insertend insertbegin insertTheend insert commissioner shall not authorize the use of a fictitious
5or other business namebegin delete whichend deletebegin insert thatend insert is so similar to that of a public
6officer or agency or of that used by another licensee that the public
7may be confused or misled thereby.

begin delete

8 The

end delete

9begin insert(c)end insertbegin insertend insertbegin insertTheend insert authorization shall require, as a condition precedent to
10the use of any fictitious name, that the licensee comply with Section
11begin delete 1724.5 of this code and Chapter 5 (commencing with Section
1217900) of Part 3 of Division 7 of the Business and Professions
13Code.end delete
begin insert 1724.5.end insert

begin delete

14 A

end delete

15begin insert(d)end insertbegin insertend insertbegin insertAend insert licensee desiring to conduct his or her business under more
16than one fictitious business name shall obtain the authorization of
17the commissioner in the manner prescribed in this section for the
18use ofbegin delete each suchend deletebegin insert thatend insert name.

begin delete

19 The

end delete

20begin insert(e)end insertbegin insertend insertbegin insertTheend insert licensee shall pay a fee of ten dollars ($10) for each
21authorization to use an additional fictitious business name and for
22each change in the use of a fictitious business name. If the original
23license is issued in a nonfictitious name and authorization is
24requested to have the license reissued in a fictitious business name,
25the licensee shall pay a fee of twelve dollars ($12) forbegin delete suchend deletebegin insert thatend insert
26 authorization.

27

SEC. 29.  

Section 14061 of the Insurance Code is amended to
28read:

29

14061.  

The commissioner may suspend or revoke a license
30issued under this chapter or may issue a restricted license in
31accordance with Section 14026.5 if he or she determines that the
32begin delete licensee, or his or her manager, if an individual,end deletebegin insert licenseeend insert or if the
33licensee is a person other than an individual, that any of its officers,
34directors, partners, or itsbegin delete manager,end deletebegin insert designated responsible personend insert
35 hasbegin insert done any of the followingend insert:

36(a) Made any false statement or given any false information in
37connection with an application for a license or a renewal or
38reinstatement of a license.

39(b) Violated any provisions of this chapter.

P20   1(c) Violated any rule of the commissioner adopted pursuant to
2the authority contained in this chapter.

3(d) Been convicted of any crime substantially related to the
4qualifications,begin delete functionsend deletebegin insert functions,end insert and duties of the holder of the
5registration or license in question.

6(e) Impersonated, or permitted or aided and abetted an employee
7tobegin delete impersonateend deletebegin insert impersonate,end insert a law enforcement officer or employee
8of the United States of America, or of any state or political
9subdivision thereof.

10(f) Committed or permitted any employee to commit any act,
11while the license was expiredbegin delete whichend deletebegin insert thatend insert would be cause for the
12suspension or revocation of a license, or grounds for the denial of
13an application for a license.

14(g) Willfully failed or refused to render to a client services or
15a report as agreed between the parties and for which compensation
16has been paid or tendered in accordance with the agreement of the
17parties.

18(h) Committed assault, battery, or kidnapping, or used force or
19violence on any person, without proper justification.

20(i) Knowinglybegin delete violated,end deletebegin insert violatedend insert or advised, encouraged, or
21assisted the violation of any court order or injunction in the course
22of business as a licensee.

23(j) Acted as a runner or capper for any attorney.

24(k) Committed any actbegin delete whichend deletebegin insert thatend insert is a ground for denial of an
25application for license under this chapter.

26(l) Purchased, possessed, or transported any tear gas weapon
27except as authorized by law. A violation of this subdivision may
28be punished by the suspension of a license for a period to be
29determined by the commissioner.

30

SEC. 30.  

Section 14063 of the Insurance Code is amended to
31read:

32

14063.  

The commissioner may suspend or revoke a license
33issued under this chapter or may issue a restricted license in
34accordance with Section 14026.5 if the commissioner determines
35that thebegin delete licensee, or his or her manager,end deletebegin insert licensee,end insert if an individual,
36or if the licensee is a person other than an individual, that any of
37its officers, directors, partners, or itsbegin delete manager, hasend deletebegin insert designated
38responsible person has done any of the followingend insert
:

39(a) Used any letterhead, advertisement, or other printed matter,
40or in any matter whatever represented that he or she is an
P21   1instrumentality of the federal government,begin insert or ofend insert a state or any
2political subdivision thereof.

3(b) Used a name different from that under which he or she is
4currently licensed in any advertisement, solicitation, or contract
5for business.

6

SEC. 31.  

Section 14064 of the Insurance Code is amended to
7read:

8

14064.  

begin insert(a)end insertbegin insertend insert The commissioner may suspend or revoke a license
9issued under this chapter or may issue a restricted license in
10accordance with Section 14026.5 if the commissioner determines
11that thebegin delete licensee, or his or her manager,end deletebegin insert licensee,end insert if an individual,
12or if the licensee is a person other than an individual, that any of
13its officers, directors, partners, or itsbegin delete manager,end deletebegin insert designated
14responsible personend insert
has committed any act in the course of the
15licensee’s business constituting dishonesty or fraud.

begin delete

16 “Dishonesty

end delete

17begin insert(b)end insertbegin insertend insertbegin insert“Dishonestyend insert or fraud” as used in this section includes, in
18addition to other acts not specifically enumerated herein, all of the
19following:

begin delete

20(a)

end delete

21begin insert(1)end insert Knowingly making a false statement relating to evidence or
22information obtained in the course of employment, or knowingly
23publishing a slander or a libel in the course of business.

begin delete

24(b)

end delete

25begin insert(2)end insert Using illegal means in the collection or attempted collection
26of a debt or obligation.

begin delete

27(c)

end delete

28begin insert(3)end insert Manufacture of evidence.

begin delete

29(d)

end delete

30begin insert(4)end insert Acceptance of employment adverse to a client or former
31client relating to a matter with respect to which the licensee has
32obtained confidential information by reason of or in the course of
33his or her employment bybegin delete suchend deletebegin insert thatend insert client or former client.

begin delete

34(e)

end delete

35begin insert(5)end insert Impersonating, or permitting or aiding and abetting an
36 employee tobegin delete impersonateend deletebegin insert impersonate,end insert a law enforcement officer
37or employee of the United States of America, or of any state or
38political subdivision thereof.

39

SEC. 32.  

Section 14078 of the Insurance Code is repealed.

begin delete
P22   1

14078.  

As used in this article, “nonresident” means a person
2who is not a resident of this state at the time of the performance
3of the act referred to in Section 14071.

end delete
4

SEC. 33.  

Section 14078 is added to the Insurance Code, to
5read:

6

14078.  

(a) Unless refused licensure pursuant to Sections 14060
7to 14065, inclusive, a nonresident person shall receive a
8nonresident independent insurance adjuster license if all of the
9following apply:

10(1) The applicant is currently licensed in good standing as an
11independent insurance adjuster in his, her, or its resident or home
12state.

13(2) The applicant paid the fees required by Section 14097.

14(3) The applicant submitted to the commissioner the completed
15application for licensure.

16(4) The applicant’s home state awards nonresident independent
17insurance adjuster licenses to residents of California on the same
18basis.

19(b) The commissioner may verify the independent insurance
20adjuster’s licensing status through any appropriate database,
21including the Producer Database maintained by the National
22Association of Insurance Commissioners, its affiliates or
23subsidiaries, or may request certification of good standing.

24(c) As a condition to the continuation of a nonresident
25independent insurance adjuster license, the licensee shall maintain
26a resident independent insurance adjuster license in his, her, or its
27home state.

28(1) The nonresident independent insurance adjuster license
29issued under this chapter shall terminate and be surrendered
30immediately to the commissioner if the resident independent
31insurance adjuster license terminates for any reason, unless the
32termination is due to the independent insurance adjuster being
33issued a new resident independent insurance adjuster license in
34his, her, or its new home state.

35(2) The nonresident independent insurance adjuster license shall
36terminate if the person’s home state does not award nonresident
37independent insurance adjuster licenses to residents of California
38on the same basis.

P23   1(3) (A) The licensee is required to give notice of resident
2independent insurance adjuster license termination to any state
3that issued a nonresident independent insurance adjuster license.

4(B) The notice is required to be given within 30 days of the
5termination date. If the resident independent insurance adjuster
6license was terminated for change in resident home state, then the
7notice is required to include both the previous and current address.

8(4) Maintaining a resident independent insurance adjuster license
9is required for the nonresident independent insurance adjuster
10license to remain valid.

11

SEC. 34.  

Section 14079 is added to the Insurance Code, to
12read:

13

14079.  

(a) An independent insurance adjuster shall be honest
14and fair in all communications with the insured, the insurer, and
15the public.

16(b) An independent insurance adjuster shall provide
17policyholders and claimants with prompt and knowledgeable
18service and courteous, fair, and objective treatment at all times.

19(c) An independent insurance adjuster shall not give legal advice
20and shall not deal directly with any policyholder or claimant who
21is represented by legal counsel without the consent of the legal
22counsel involved.

23(d) An independent insurance adjuster shall comply with all
24local, state, and federal privacy and information security laws.

25(e) An independent insurance adjuster shall identify himself or
26herself as an independent insurance adjuster and, if applicable,
27shall identify his or her employer when dealing with any
28policyholder or claimant.

29(f) An independent insurance adjuster shall not have any
30financial interest in any adjustment or shall not acquire for himself,
31herself, or any person any interest or title in salvage, without first
32receiving written authority from the principal.

33

SEC. 35.  

Section 14080 of the Insurance Code is amended to
34read:

35

14080.  

Any person who knowingly falsifies the fingerprints
36or photographs submitted underbegin insert paragraph (7) ofend insert subdivisionbegin delete (f)end delete
37begin insert (a)end insert of Section 14024begin insert or paragraph (8) of subdivision (c) of Section
3814025.1end insert
is guilty of a felony. Any person who violates any of the
39other provisions of this chapter is guilty of a misdemeanor
40punishable by fine not to exceed five hundred dollars ($500), or
P24   1by imprisonment in the county jail not to exceed one year, or by
2bothbegin delete suchend deletebegin insert theend insert fine and imprisonment.

3

SEC. 36.  

Section 14090.1 of the Insurance Code is amended
4to read:

5

14090.1.  

(a) An individual who holds anbegin insert independentend insert insurance
6adjuster license and who is not exempt under subdivision (b) shall
7satisfactorily complete a minimum of 24 hours, of which three
8hours are to be in ethics, of continuing education courses pertinent
9to the duties and responsibilities of anbegin insert independentend insert insurance
10adjusterbegin delete license reportedend deletebegin insert license and shall report the completion
11of this courseworkend insert
to the insurance commissioner on a biennial
12basis in conjunction with his or her license renewal cycle.

13(b) This section does not apply to any of the following:

14(1) A licensee not licensed for one full year prior to the end of
15the applicable continuing education biennium.

16(2) A licensee holding a nonresidentbegin insert independentend insert insurance
17adjuster license who has met the continuing education requirements
18of his or her designatedbegin delete residentend deletebegin insert homeend insert state.

19(3) An individual licensed as anbegin insert independentend insert insurance adjuster
20and as a property or casualty broker-agent, pursuant to Section
211625, who has met the continuing education requirements specified
22in Section 1749.3.

begin insert

23(4) An individual licensed as an apprentice independent
24insurance adjuster pursuant to Section 14025.1.

end insert
25

SEC. 37.  

Section 14097 of the Insurance Code is amended to
26read:

27

14097.  

The amount of fees prescribed by this chapter, unless
28otherwise fixed, is that fixed in the following schedule:

29(a) The application feebegin insert for the qualifying examinationend insert for an
30original license is twenty-nine dollars ($29).

31(b) The application fee for an original branch office certificate
32is eighteen dollars ($18).

33(c) The fee for an original licensebegin insert applicationend insert is an amount equal
34to the renewal fee in effect on the last regular renewal date before
35the date on which the license is issued, except that, if the license
36will expire less than one year after its issuance, then the fee is an
37amount equal to 50 percent of the renewal fee in effect on the last
38regular renewal date before the date on which the license is issued.
39The commissioner may, by appropriate regulation, provide for the
P25   1waiver or refund of the initial license fee where the license is issued
2less than 45 days before the date on which it will expire.

3(d) The renewal fee shall be fixed by the commissioner as
4follows:

5(1) For a license as anbegin insert independentend insert insurance adjuster, not more
6than one hundred eighteen dollars ($118).

7(2) For a branch office certificate, not more than twenty-four
8dollars ($24).

9(e) The application and license fee for classifications prescribed
10by the commissioner, in addition to those provided for in this
11chapter, and the application and license fees for a change in the
12type of business organization of a licensee, shall be in the amount
13prescribed by rule and regulation of the commissioner.

14(f) The delinquency fee shall be 50 percent of the renewal fee
15in effect on the date ofbegin delete expiration, but not more than twenty-nine
16dollars ($29).end delete
begin insert expiration.end insert

17(g) The fee for reexamination of an applicantbegin delete or his managerend delete is
18twelve dollars ($12).

begin insert

19(h) The application fee for an apprentice independent insurance
20adjuster license shall be fixed by the commissioner by regulation
21and shall be reasonably related to the actual cost to the department
22in performing its duties under this chapter.

end insert
23

SEC. 38.  

Section 14099 of the Insurance Code is amended to
24read:

25

14099.  

Application or licensebegin delete feeend deletebegin insert feesend insert shall not be refunded
26begin delete except in accordance with Section 158 of the Business and
27Professions Code.end delete
begin insert pursuant to Section 1751.5.end insert

28

SEC. 39.  

Section 15001 of the Insurance Code is amended to
29read:

30

15001.  

As used in this chapterbegin insert the following terms have the
31following meaningsend insert
:

32(a) “Commissioner” means the Insurance Commissioner.

33(b) “Department” means the Department of Insurance.

begin insert

34(c) “Fingerprints” means an impression of the lines on the
35finger taken for the purposes of identification

end insert
begin insert

36(d) “Home state” means the District of Columbia and any state
37or territory of the United States in which the public insurance
38adjuster’s principal place of residence or principal place of
39business is located. If neither the state in which the public
40insurance adjuster maintains the principal place of residence nor
P26   1the state in which the public insurance adjuster maintains the
2principal place of business has a substantially similar law
3governing public insurance adjusters, the public insurance adjuster
4may declare another state in which it becomes licensed and acts
5as a public insurance adjuster to be the “home state.”

end insert
begin delete

6(c)

end delete

7begin insert(e)end insert “Licensee” means a person licensed under this chapter.

begin delete

8(d)

end delete

9begin insert(f)end insert “Person” includes any individual, firm, company, association,
10organization, partnership, limited liability company, and
11corporation.

12

SEC. 40.  

Section 15007 of the Insurance Code is repealed.

begin delete
13

15007.  

A public insurance adjuster within the meaning of this
14chapter is a person who, for compensation, acts on behalf of or
15aids in any manner, an insured in negotiating for or effecting the
16settlement of a claim or claims for loss or damage under any policy
17of insurance covering real or personal property or any person who
18advertises, solicits business, or holds himself or herself out to the
19public as an adjuster of those claims and any person who, for
20compensation, investigates, settles, adjusts, advises, or assists an
21insured with reference to claims for those losses on behalf of any
22public insurance adjuster.

end delete
23

SEC. 41.  

Section 15007 is added to the Insurance Code, to
24read:

25

15007.  

“Public insurance adjuster,” for purposes of this chapter,
26means any person who, for compensation or any other thing of
27value on behalf of an insured, does any of the following:

28(a) Acts or aids, solely in relation to first party claims arising
29under insurance contracts that insure the real or personal property
30of the insured, on behalf of an insured in negotiating for, or
31effecting the settlement of, a claim for loss or damage coverage
32by an insurance contract.

33(b) Advertises for employment as a public adjuster of insurance
34claims or solicits business or represents himself or herself to the
35public as a public insurance adjuster of first party insurance claims
36for losses or damages arising out of policies of insurance that insure
37real or personal property.

38(c) Directly or indirectly solicits business, investigates, or adjusts
39losses, or advises an insured about first party claims for losses or
40damages arising out of policies of insurance that insure real or
P27   1personal property for another person engaged in the business of
2adjusting losses or damages covered by an insurance policy, for
3the insured.

4

SEC. 42.  

Section 15008 of the Insurance Code is amended to
5read:

6

15008.  

This chapter does not apply tobegin insert any of the followingend insert:

7(a) An officer or employee of the United States ofbegin delete Americaend delete
8begin insert America,end insert or of the state or of a political subdivision thereof while
9the officer or employee is engaged in the performance of his or
10her official duties.

11(b) A charitable philanthropic society duly incorporated under
12the laws of this statebegin delete whichend deletebegin insert thatend insert is organized and maintained for
13the public good and not for private profit.

14(c) An attorney at law in performing his or her duties as an
15attorney at law.

16(d) Admitted insurers, agents, and insurance brokers licensed
17by the state performing duties in connection with insurance
18transactions by them.

19(e) The legal owner of personal propertybegin delete whichend deletebegin insert thatend insert has been
20sold under a conditional sales agreement or a mortgagee under the
21terms of a chattel mortgage.

22(f) Any salaried office employee who performs exclusively
23clerical and administrative duties attendant to the disposition of
24the business regulated by this chapter.

25(g) Photographers, estimators, appraisers, engineers, and
26arbitrators, who are employed exclusively by a public insurance
27adjuster for the purpose of furnishing technical assistance to a
28licensed public insurance adjuster.

29(h) A private investigator licensed pursuant to Chapterbegin delete 11.5end delete
30begin insert 11.3end insert (commencing with Section 7512) of Division 3 of the Business
31and Professions Code while acting within the scope of that license.

begin insert

32(i) A person who negotiates or settles claims arising under a
33life or health insurance policy or an annuity contract.

end insert
begin insert

34(j) A licensed health care provider, or employee of a licensed
35health care provider, who prepares or files a health claim form
36on behalf of a patient.

end insert
begin insert

37(k) A person who settles subrogation claims between insurers.

end insert
38

SEC. 43.  

Section 15009.1 is added to the Insurance Code, to
39read:

P28   1

15009.1.  

(a) The applicant shall complete a 20-hour
2prelicensing course of study for the lines of authority for a public
3insurance adjuster license.

4(b) An applicant who resides in another state that does not
5license public insurance adjusters is eligible to designate California
6as his or her home state. He or she is required to complete the
7prelicensing education, pass the public insurance adjuster
8examination, and meet the license application requirements before
9a license can be issued.

10(c) An applicant licensed as a public insurance adjuster in
11another state is exempt from completing a prelicensing education
12course to apply for a California public insurance adjuster license
13if, at the time of application, the applicant’s out-of-state license is
14current or was canceled within 90 calendar days. The applicant is
15required to be a licensee in good standing in his or her home state.

16

SEC. 44.  

Section 15010 of the Insurance Code is amended to
17read:

18

15010.  

An application shall be verified and shall include all
19of the following:

20(a) The full name and business address of the applicant.

21(b) The name under which the applicant intends to do business.

22(c) A statement as to the general nature of the business in which
23the applicant intends to engage.

24(d) A statement as to thebegin delete classification orend delete classifications under
25which the applicant desires to be qualified.

26(e) If the applicant is a person other than an individual, the full
27name and resident address of each of its partners, officers, and
28directors.

29(f) Two recent photographs of the applicant, ofbegin delete theend deletebegin insert aend insert type
30prescribed by the commissioner, andbegin delete twoend deletebegin insert oneend insert classifiablebegin delete setsend deletebegin insert setend insert
31 of his or herbegin delete fingerprints.end deletebegin insert fingerprints, to be sent to a live scan
32fingerprint provider as directed by the department, if fingerprints
33are not submitted in person with a live scan fingerprinting service
34provider certified by the Department of Justice.end insert

35(g) A verified statement of his or her experience qualifications.

36(h) begin deleteSuch other end deletebegin insertOther end insertinformation, evidence,begin delete statementsend delete
37begin insert statements,end insert or documents as may be required by the commissioner.

38

SEC. 45.  

Section 15011 of the Insurance Code is amended to
39read:

P29   1

15011.  

Before an application for a license is granted, the
2applicant shall meet all of the followingbegin insert requirementsend insert:

3(a) Be at least 18 years of age.

4(b) Be a bona fide resident of the State of California.

5(c) begin deleteMust be end deletebegin insertBe end insertof good character and shall not have committed
6acts or crimes constituting grounds for denial of licensure under
7 Section 1668 or 1669.

8(d) Shall have had sufficient experience, or special education
9or training, or both, in the handling of loss claims under insurance
10contracts as determined by regulations adopted by the
11commissioner, andbegin delete isend deletebegin insert beend insert competent to transact business and
12discharge the responsibilities of a public insurance adjuster inbegin delete suchend delete
13 a manner as to safeguard the interests of the public.

14(e) begin deleteMust maintain end deletebegin insertMaintain end insertan office in the State of California
15with public access during regular business hours.

16(f) Pass an exam given by the commissioner in regard to
17property loss adjusting.

18(g) Post a surety bond executed by a surety company authorized
19to do business in this state in the sum of twenty thousand dollars
20($20,000).

begin insert

21(h) For an organization applicant, designate a licensed
22individual public insurance adjuster to be responsible for the
23organization’s compliance with the insurance laws, rules, and
24regulations of this state.

end insert
begin insert

25(i) For an organization applicant, authorize only licensed
26individual public insurance adjusters to exercise authority under
27the organization’s license.

end insert
begin delete

28(h)

end delete

29begin insert(j)end insert Comply with any other qualifications as required by the
30commissioner.

31

SEC. 46.  

Section 15013 of the Insurance Code is amended to
32read:

33

15013.  

Each applicant for a license as a public insurance
34begin delete adjuster, except as provided in Section 15014,end deletebegin insert adjusterend insert shall, prior
35to issuance of the license, personally take and pass, to the
36satisfaction of the commissioner, an examination given by the
37department as follows:

38(a) The examination shall be prescribed by the commissioner
39and shall be of sufficient scopebegin insert toend insert reasonablybegin delete toend delete test the applicant’s
40begin delete knowlegeend deletebegin insert knowledgeend insert, among other things, of basic insurance
P30   1theory, essential elements of contracts, technical competence in
2the handling of the various lines for which the applicant is being
3tested, claims ethics and knowledge of the Unfairbegin delete Claimsend delete Practices
4Act, and the duties and responsibilities of public insurance adjusters
5under the law.

6(b) begin deleteSuch end deletebegin insertThe end insertexamination shall be given to applicants under the
7supervision of thebegin delete department of this state,end deletebegin insert department or the
8department’s examination contractorend insert
and shall be in written form.

9(c) The commissioner shall, within a reasonable period of time,
10not to exceed 30 days, transmit the results of the examination and
11action taken on the application to the applicant.

12(d) In the event anbegin delete applicant,end deletebegin insert applicantend insert who is otherwise
13begin delete qualified,end deletebegin insert qualifiedend insert fails the examination, the commissioner may
14administer abegin delete reexamination,end deletebegin insert reexaminationend insert after a waiting period
15not to exceed six months.

16(e) The examination shall be given at those times and places
17within the state as the commissioner deems reasonably necessary
18to serve the convenience of the department and applicants.

19

SEC. 47.  

Section 15015 of the Insurance Code is repealed.

begin delete
20

15015.  

Payment of the application fee prescribed by this chapter
21entitles the applicant to one examination without further charge.
22If the person fails to pass the examination, he or she shall not be
23eligible for any subsequent examination except upon payment of
24the reexamination fee prescribed by this chapter for each
25subsequent examination.

end delete
26

SEC. 48.  

Section 15016 of the Insurance Code is repealed.

begin delete
27

15016.  

(a) The commissioner shall issue an interim license to
28all qualified individuals for the purpose of training so long as the
29persons meet all of the following requirements:

30(1) Are employed and under the direct supervision of a person
31licensed under the provisions of this chapter.

32(2) Qualify under the applicable provisions of Section 15011.

33(3) Pay a license fee of one hundred dollars ($100).

34(4) Comply with any other qualifications required by the
35commissioner.

36(b) An interim license may be issued for a period not to exceed
37one year and may not be renewed.

end delete
38

SEC. 49.  

Section 15016 is added to the Insurance Code, to
39read:

P31   1

15016.  

(a) The apprentice public insurance adjuster license is
2a license to facilitate the training necessary to ensure reasonable
3competency to fulfill the responsibilities of a public insurance
4adjuster as defined in Section 15007.

5(b) The apprentice public insurance adjuster license is subject
6to the following terms and conditions:

7(1) The applicant shall submit, with an application for an initial
8apprentice public insurance adjuster license, an attestation or
9certification from a licensed public insurance adjuster assuming
10responsibility for all actions of that applicant.

11(2) The apprentice public insurance adjuster is authorized to
12adjust claims only in California.

13(3) The applicant is required to qualify under the applicable
14provisions of Section 15011.

15(4) The applicant is required to pay a license fee of one hundred
16dollars ($100).

17(5) The applicant is required to comply with any other
18qualifications required by the commissioner.

19(6) The apprentice public insurance adjuster shall not be required
20to take and successfully complete the prescribed public insurance
21adjuster examination.

22(7) The licensee shall at all times be an employee of a public
23insurance adjuster and be subject to training, direction, and control
24by a licensed public insurance adjuster.

25(8) The apprentice public insurance adjuster license is for a
26period not to exceed 12 months, and the license shall not be
27renewed.

28(9) The licensee is restricted to participation in factual
29investigation, tentative closing, and solicitation of losses subject
30to the review and final determination of a licensed public insurance
31adjuster.

32(10) Compensation of an apprentice public insurance adjuster
33shall only be on a salaried or hourly basis.

34(11) The licensee shall be subject to suspension, revocation, or
35conditions in accordance with Section 1668.

36(12) The applicant shall submit two recent photographs of the
37applicant, of a type prescribed by the commissioner, and one
38classifiable set of his or her fingerprints, to be sent to a live scan
39fingerprint provider as directed by the department, if fingerprints
P32   1are not submitted in person with a live scan fingerprinting service
2provider certified by the Department of Justice.

3

SEC. 50.  

Section 15017 of the Insurance Code is amended to
4read:

5

15017.  

begin insert(a)end insertbegin insertend insert A nonresident license shall be issued by the
6commissioner to qualified persons who meet the requirements of
7this chapter as set forth in subdivisions (a), (c), (d), (e), (f), (g),
8andbegin delete (h)end deletebegin insert (j)end insert of Sectionbegin delete 15011end deletebegin insert 15011,end insert and who have appointed the
9commissioner as an agent for service of process in this state.

begin insert

10(b) Unless denied licensure pursuant to Sections 15018, 15018.5,
11and 15019, a nonresident person shall receive a nonresident public
12insurance adjuster license if all of the following apply:

end insert
begin insert

13(1) The person is currently licensed in good standing as a public
14insurance adjuster in his or her home state.

end insert
begin insert

15(2) The person has paid the fees required by Section 15060.

end insert
begin insert

16(3) The person has provided proof of financial responsibility
17as required by Section 15033.

end insert
begin insert

18(4) The individual has submitted to the commissioner the
19completed application for licensure.

end insert
begin insert

20(5) The person’s home state awards nonresident public
21insurance adjuster licenses to residents of California on the same
22basis.

end insert
23

SEC. 51.  

Section 15020 of the Insurance Code is amended to
24read:

25

15020.  

The form and content of the license shall be determined
26by thebegin delete commissioner in accordance with Section 164 of the
27Business and Professions Code.end delete
begin insert commissioner.end insert

28

SEC. 52.  

Section 15027 of the Insurance Code is amended to
29read:

30

15027.  

(a) begin deleteNo end deletebegin insertA end insertlicensee shallbegin insert notend insert, directly or indirectly, act
31within this state as a public insurance adjuster without having first
32entered into a contract, in writing, on a form approved by the
33insurance commissioner and executed in duplicate by the public
34adjuster and the insured or a duly authorized representative. One
35original contract shall be kept on file by the licensee, available at
36all times for inspection, without notice, by the commissioner or
37his or her duly authorized representative, and one original contract
38shall be given to the insured.

39(b) The written contract between the licensee and the insured
40shall contain each of the following:

P33   1(1) Title of “Public Adjuster Contract.”

2(2) The name, business name, license number, telephone
3number, and address of the licensee.

4(3) The name and address of the insured.

5(4) A description of the loss and its location, if applicable.

6(5) The name of the insurer and the policy number, if known.

7(6) The full salary, fee, commission, or other consideration the
8licensee is to receive for services under the contract.

begin insert

9(7) The following statement: “No public adjuster shall charge
10a fee, commission, or other valuable consideration based, in whole
11or in part, on any amount paid to the insured by the insurer prior
12to the date of the written contract between the insured and the
13public adjuster.”

end insert
begin delete

14(7)

end delete

15begin insert(8)end insert A description of the services to be provided to the insured.

begin delete

16(8)

end delete

17begin insert(9)end insert Signatures of the licensee and the insured.

begin delete

18(9)

end delete

19begin insert(10)end insert The date the contract was signed by the licensee and the
20date the contract was signed by the insured.

begin delete

21(10)

end delete

22begin insert(11)end insert The following statement: “As a public adjuster, I am
23required by the California Insurance Code to post a surety bond
24in the sum of $20,000 to cover certain kinds of claims made by
25you, the insured. If you have any questions concerning the surety
26bond, you may contact the California Department of Insurance
27Producer Licensing Call Center at 1-800-967-9331 or
28www.insurance.ca.gov.”

begin delete

29(11)

end delete

30begin insert(12)end insert A statement of the compensation to the licensee, including
31the percentage and base to which the percentage applies.

begin delete

32(12)

end delete

33begin insert(13)end insert A statement that the insured has the right to rescind the
34contract withinbegin delete three businessend deletebegin insert seven calendarend insert days of signing it.

35(c) A contract covered by this section shall not contain a contract
36term that does any of the following:

37(1) Allows the licensee’s fee to be collected when money is due
38from an insurer, but not paid, or allows a licensee to collect the
39entire fee from the first payment issued by an insurer, rather than
40as a percentage of each payment issued by an insurer.

P34   1(2) Requires the insured to authorize an insurer to issue a
2payment only in the name of the licensee.

3(3) Imposes late fees or collection costs on the insured.

4(d) begin deleteNo end deletebegin insertA end insertlicensee shallbegin insert notend insert solicit or attempt to solicit a client
5for employment duringbegin delete the progress ofend delete a loss-producing occurrence.
6begin insert A loss-producing occurrence continues to exist under any of the
7following conditions:end insert

begin insert

8(1) Any of the circumstances that caused the loss are present.

end insert
begin insert

9(2) Emergency responders are present.

end insert
begin insert

10(3) An evacuation order is still in effect.

end insert

11(e) begin deleteNo end deletebegin insertA end insertlicensee or any other person or entity offering, for a
12 fee, service regulated by this chapter shallbegin insert notend insert solicit abegin delete clientend delete
13begin insert policyholderend insert for employment or initiate any contact with a
14policyholder between the hours of 6 p.m. and 8 a.m.

15(f) begin deleteNo end deletebegin insertA end insertlicensee shallbegin insert notend insert use any form of contract other than
16that approved by the commissioner andbegin delete whichend deletebegin insert thatend insert contains each
17of the following:

18(1) A provision allowing the client to rescind the contract by
19written notice sent or delivered by certified mail, return receipt
20requested, or other form of mailingbegin delete whichend deletebegin insert thatend insert provides proof of
21mailing, to the licensee by midnight of thebegin delete third businessend deletebegin insert seventh
22calendarend insert
day after the day on which the client signs a contract
23begin delete whichend deletebegin insert thatend insert complies with this section. Each copy of the contract
24shall contain a completed form, captioned “Notice of Cancellation,”
25begin delete whichend deletebegin insert thatend insert shall be placed at the end of the contract and be
26separated from the remainder of the contract by a printed line.
27Nothing shall be printed on the reverse side of the notice form.
28The notice form shall be completed by the licensee, and shall
29contain in type of at least 10-point the following statement written
30in the same language, e.g., Spanish, as used in the contract:

3132Notice of Cancellation
33


36

 

 

   

 (Date of Contract)
18P35  31

 

37You may cancel this contract withinbegin delete three businessend deletebegin insert seven
38calendarend insert
days from the above date without any penalty or
39obligation to pay your public adjuster, other than for reimbursement
40of moneys paid by your public adjuster for out-of-pocket
P35   1emergency expenses for you or on your behalf. If your public
2adjuster seeks reimbursement from you for out-of-pocket
3emergency expenses, your public adjuster shall provide you with
4an itemized statement of those emergency expenses advanced to
5you or on your behalf if the cancellation is made within the first
6begin delete three businessend deletebegin insert seven calendarend insert days after the contract was initiated.
7Nothing in this contract permits your public adjuster to recover
8any costs, except for out-of-pocket emergency expenses advanced
9to you.

10If you cancel, any money or other consideration paid by you will
11be returned within five business days following the receipt of your
12cancellation notice, and any security interest arising out of the
13transaction will be canceled.

14To cancel this contract, mail or deliver by certified mail, return
15receipt requested, or other form of mailingbegin delete whichend deletebegin insert thatend insert provides
16proof of mailing, a signed and dated copy of this cancellation
17notice, or any other written notice, or send a telegram to:

 

   

(name of public adjuster)
at

   

(address of public adjuster’s place of business)

 

not later than midnight of   

 (Date)

I hereby cancel this contract   

 (Date)

   

(Client’s signature)
P35  31

 

32(2) The statement “WE REPRESENT THE INSURED ONLY”
33prominently displayed in at least 10-point type.

34(3) A provision disclosing the percentage of the insured’s claim,
35or other fee, that the licensee will charge for his or her services.
36The licensee shall obtain the initials of the insured next to this
37provision.

38(4) A conspicuous statement in at least 10-point type in
39immediate proximity to the space reserved for the client’s signature,
40as follows: “You may cancel this contract at any time before
P36   1midnight of thebegin delete third businessend deletebegin insert seventh calendarend insert day after the date
2of this contract. See the notice of cancellation form at the end of
3this contract for an explanation of this right.”

4(g) begin deleteNo end deletebegin insertA end insertlicensee shallbegin insert notend insert knowingly make any false report to
5his or her employer or divulge to any other person, except as he
6or she may be required by law to do so, any information acquired
7by him or her except at the direction of the employer or a client
8for whom the information is obtained.

9(h) begin deleteNo end deletebegin insertA end insertlicensee shallbegin insert notend insert use a badge in connection with the
10official activities of the licensee’s business.

11(i) begin deleteNo end deletebegin insertA end insertlicensee shallbegin insert notend insert permit an employee or agent in his
12or her own name to advertise, engage clients, furnish reports, or
13present bills to clients, or in any manner whatever to conduct
14business for which a license is required under this chapter.

15(j) Pursuant to subdivisions (a) and (c) of Section 15006, the
16commissioner shall have the authority to enforce the provisions
17of this chapter and prosecute violations thereunder committed by
18unlicensed persons or entities that hold themselves out or act as
19public insurance adjusters.

20(k) For purposes of this section, “business day” shall have the
21same meaning given to that term in subdivision (e) of Section
221689.5 of the Civil Code, as in effect on the operative date of this
23statute.

24(l) The contract and the notice of cancellation set forth in
25paragraph (1) of subdivision (f) shall be written in the same
26language, e.g., Spanish, as principally used in the negotiation of
27the contract.

28(m) Within five business days after a contract has been canceled,
29the licensee shall tender to the client any payments made by the
30client and any note or other evidence of indebtedness, including
31an itemized statement of all amounts tendered to the client.

32(n) The licensee is not entitled to compensation for services
33performed prior to cancellation, other than for reimbursement of
34moneys paid by the licensee for out-of-pocket emergency expenses
35for the client or on behalf of the client. If the licensee seeks
36reimbursement from the client for out-of-pocket emergency
37expenses, and if the cancellation is made within the firstbegin delete three
38businessend delete
begin insert seven calendarend insert days after the contract was initiated, the
39licensee shall provide the client with an itemized statement of those
40emergency expenses advanced to the client or on behalf of the
P37   1client by the licensee. Nothing in this subdivision shall permit the
2licensee to recover any costs, except for out-of-pocket emergency
3expenses advanced to the client. Any security interest shall be
4canceled upon cancellation of the contract.

5(o) Notice of cancellation given by the client need not take the
6particular form specified in paragraph (1) of subdivision (f). Notice
7of cancellation, however expressed, is effective if it indicates the
8intention of the client not to be bound by the contract.

9(p) Cancellation occurs when the client gives written notice of
10cancellation by certified mail, return receipt requested, or other
11form of mailingbegin delete whichend deletebegin insert thatend insert provides proof of mailing, to the
12licensee at the address specified in the contract.

13(q) Notice of cancellation, if given by mail, is effective when
14sent by certified mail, return receipt requested, or other form of
15mailingbegin delete whichend deletebegin insert thatend insert provides proof of mailing, properly addressed
16with postage prepaid.

17(r) Until the licensee has complied with this section, the client
18may cancel the contract.

19(s) The contracts shall be executed in duplicate. The licensee
20shall retain one original contract, and shall provide the insured
21with an original contract.

22(t) The licensee shall provide the client with an original contract
23and notice of cancellation at the time the client signs the contract.

24(u) Any confession of judgment or waiver of the provisions of
25this chapter shall be deemed contrary to public policy and shall be
26void and unenforceable.

27(v) Prior to the signing of the contract, the licensee shall provide
28the insured with a separate printed disclosure document in the
29following form that bears the name and license number of the
30licensee:

3132“DISCLOSURE
33

34There are three types of insurance adjusters that could be
35involved in the processing of your insurance claim. The definitions
36of the three types are as follows:

37(1) Public adjusters means the insurance adjusters who do not
38work for your insurance company. They work for you, the insured,
39to assist in the preparation, presentation, and settlement of your
40claim. You hire them by signing a contract and agreeing to pay
P38   1them a fee or commission based on a percentage of the settlement,
2or other method of compensation. Public adjusters are required to
3be licensed, bonded, and tested by the State of California to
4represent your interest only.

5(2) Company adjusters means the insurance adjusters who are
6employees of your insurance company. They represent your
7insurance company and are paid by your insurance company. They
8will not charge you a fee and are not individually licensed or tested
9by the State of California.

10(3) Independent adjusters means the insurance adjusters who
11are hired on a contract basis by your insurance company to
12represent the company in the settlement of the claim. They are
13paid by your insurance company. They will not charge you a fee.

14You have the right, but are not required, to use the services of
15a public adjuster in the preparation and handling of your insurance
16claim.

17Public adjusters cannot solicit your business while the loss is
18underway, or between the hours of 6 p.m. and 8 a.m.

19Your “Public Adjuster Contract,” with a public adjuster
20representing you, should clearly indicate the amount of the fee you
21will be paying to your public adjuster. Your contract, with this fee
22percentage, should be acknowledged by your initials on the “Public
23Adjuster Contract.” The salary, fee, commission, or other
24consideration is to be paid by you (the insured), not the insurance
25company (insurer).

26You have the right to cancel the contract with your public
27adjuster, without any penalty or obligation, withinbegin delete three businessend delete
28begin insert seven calendarend insert days from the date the contract is signed.

29If you cancel the contract with your public adjuster, any money
30or other consideration paid by you will be returned within five
31business days following the receipt of your cancellation notice,
32and any security interest arising out of the transaction will be
33canceled.

34To cancel the contract with your public adjuster, mail or deliver
35by certified mail, return receipt requested, or other form of mailing
36begin delete whichend deletebegin insert thatend insert provides proof of mailing, a signed and dated copy of
37the cancellation notice, or any other written notice, or send a
38telegram to the public adjuster at the address in the contract.

P39   1You have the right to, and may, communicate with your
2insurance company at any time if you feel the need during the
3claims process.

4If you have any concerns or questions, the officers at the
5California Department of Insurance Consumer Hotline are there
6to help you. Please call them at 1-800-927-HELP (4357), or
7www.insurance.ca.gov.”

8(w) No later thanbegin delete three businessend deletebegin insert seven calendarend insert days after the
9cancellation has expired, the public adjuster shall notify the insurer,
10its adjuster, or its attorney, that he or she has entered into a written
11contract with the insured.

12(x) If the licensee misrepresents or conceals a material fact from
13the insured prior to execution of the contract, the insured is entitled
14to rescind the contract without time limit.

15

SEC. 53.  

Section 15027.1 of the Insurance Code is amended
16to read:

17

15027.1.  

(a) begin deleteNotwithstanding end deletebegin insertIn addition to the restrictions
18in end insert
subdivision (e) of Section 15027, a licensee shall not solicit a
19contract of engagement for residential properties under this chapter
20until seven calendar days have elapsedbegin delete after the occurrence of a
21disaster.end delete
begin insert from the conclusion of a loss-producing occurrence as
22defined in subdivision (d) of Section 15027.end insert

23(b) Subdivision (a) shall not apply if the licensee is contacted
24directly by the insured or the insured’s representative.

begin delete

25(c) For the purposes of this section, “disaster” means a
26loss-producing event that damages or destroys more than 25
27dwellings, or a “disaster” as that term is defined in subdivision (b)
28of Section 1689.14 of the Civil Code.

end delete
29

SEC. 54.  

Section 15031 of the Insurance Code is amended to
30read:

31

15031.  

(a) A licensee shall not conduct a business under a
32fictitious or other business name unless and until he or she has
33obtained the written authorization of the commissioner to do so.

34(b) The commissioner shall not authorize the use of a fictitious
35or other business name that is so similar to that of a public officer
36or agency or thatbegin insert isend insert used by another licensee that the public may
37be confused or misled thereby.

38(c) The authorization shall require, as a condition precedent to
39the use of a fictitious name, that the licensee comply with Section
40begin delete 1724.5 of this code and Chapter 5 (commencing with Section
P40   117900) of Part 3 of Division 7 of the Business and Professions
2Code.end delete
begin insert 1724.5.end insert

3(d) A licensee desiring to conduct his or her business under
4more than one fictitious name shall obtain the authorization of the
5commissioner in a manner prescribed in this section for the use of
6additional fictitious names.

7(e) The licensee shall pay a fee of ten dollars ($10) for each
8authorization to use an additional fictitious name and for each
9change in the use of a fictitious business name. If the original
10license is issued in a nonfictitious name and authorization is
11requested to have the license reissued in a fictitious business name,
12the licensee shall pay a fee of ten dollars ($10) for that
13authorization.

14

SEC. 55.  

Section 15036 of the Insurance Code is amended to
15read:

16

15036.  

In lieu of the surety bond required by this chapter there
17may be deposited with the State of California the sum of twenty
18thousand dollars ($20,000) in cash, or evidence of deposit of the
19sum of twenty thousand dollars ($20,000) in banks authorized to
20do business in this state and insured by the Federal Deposit
21Insurance Corporation, or investment certificates or share accounts
22in the amount of twenty thousand dollars ($20,000) issued by a
23savings association doing business in this state and insured by the
24Federal Deposit Insurance Corporation, or evidence of a certificate
25of funds or share account of the sum of twenty thousand dollars
26($20,000) in a credit union as defined in Sectionbegin delete 14000end deletebegin insert 14002end insert of
27the Financial Code whose share deposits are guaranteed by the
28National Credit Union Administration or guaranteed by any other
29agency approved by the Department ofbegin delete Financial Institutions.end delete
30begin insert Business Oversight.end insert

31

SEC. 56.  

Section 15053 of the Insurance Code is amended to
32read:

33

15053.  

Any person who knowingly falsifies the fingerprints
34or photographs submitted under subdivision (f) of Section 15010
35begin insert or paragraph (12) of subdivision (b) of Section 15016end insert is guilty of
36a felony. Any person who violates any of the other provisions of
37this chapter is guilty of a misdemeanor punishable by fine not to
38exceed five hundred dollars ($500) or by imprisonment in the
39county jail not to exceed one year, or by both that fine and
40imprisonment.

P41   1

SEC. 57.  

Section 15056 of the Insurance Code is amended to
2read:

3

15056.  

begin insert(a)end insertbegin insertend insert Except as otherwise provided in this article, an
4expired license or branch office certificate may be renewed at any
5time within one year after its expiration on the filing of an
6application for renewal on a form prescribed by the commissioner,
7and the payment of a renewal fee in effect on thebegin delete last preceding
8regularend delete
begin insert actualend insert renewal date. If the license or certificate is renewed
9begin delete more than 30 daysend delete after its expiration, the licensee, as a condition
10precedent to renewal, shall also pay the delinquency fee prescribed
11by this chapter. Renewal under this section shall be effective on
12the date on which the application is filed, on the date on which the
13renewal fee is paid, or on the date on which the delinquency fee,
14if any, is paid, whicheverbegin delete lastend delete occursbegin insert lastend insert. If so renewed, the license
15or certificate shall continue in effect through the date provided in
16Sectionbegin delete 15044 whichend deletebegin insert 15054 thatend insert next occurs after the effective
17date of the renewal, when it shall expire if it is not again renewed.

begin delete

18 Renewal

end delete

19begin insert(b)end insertbegin insertend insertbegin insertRenewalend insert of a license or certificatebegin delete shallend deletebegin insert doesend insert not prohibit
20the bringing of disciplinary proceedings for an act committed
21before the effective date of the renewal.

22

SEC. 58.  

Section 15060 of the Insurance Code is amended to
23read:

24

15060.  

The amount of fees prescribed by this chapter, unless
25otherwise fixed, is that fixed in the following schedule:

26(a) The application feebegin insert for the qualifying examinationend insert for an
27original license is twenty-five dollars ($25).

28(b) The application fee for an original branch office certificate
29is fifteen dollars ($15).

30(c) The fee for an original licensebegin insert applicationend insert in the amount
31equal to the renewal fee in effect on the last regular renewal date
32before the date on which the license is issued, except that, if the
33license will expire less than one year after its issuance, then the
34fee is an amount equal to 50 percent of the renewal fee in effect
35on the last regular renewal date before the date on which the license
36is issued.begin delete The commissioner may, by appropriate regulation,
37provide for the waiver or refund of the original licensee fee where
38the license is issued less than 45 days before the date on which it
39will expire.end delete

P42   1(d) The renewal fee shall be fixed by the commissioner as
2follows:begin delete (1) for a license as a public insurance adjuster, not more
3than one hundred dollars ($100) (2) for a branch office certificate,
4not more than twenty dollars ($20).end delete

begin insert

5(1) For a license as a public insurance adjuster, not more than
6one hundred dollars ($100).

end insert
begin insert

7(2) For a branch office certificate, not more than twenty dollars
8($20).

end insert

9(e) The application and license fee for applications prescribed
10by the commissioner, in addition to those in this chapter, and the
11application and license fee for a change in the type of business
12organization of the licensee, shall be in the amount prescribed by
13rule and regulation of the commissioner.

14(f) The delinquency fee shall be 50 percent of the renewal fee
15in effect on the date ofbegin delete expiration, but not more than twenty-five
16dollars ($25).end delete
begin insert expiration.end insert

17(g) The fee for reexamination of an applicant is ten dollars ($10).

18

SEC. 59.  

Section 15062 of the Insurance Code is amended to
19read:

20

15062.  

Application or licensebegin delete feeend deletebegin insert feesend insert shall not be refunded
21begin delete except in accordance with Section 158 of the Business and
22Professions Code.end delete
begin insert pursuant to Section 1751.5.end insert

23

SEC. 60.  

No reimbursement is required by this act pursuant to
24Section 6 of Article XIII B of the California Constitution because
25the only costs that may be incurred by a local agency or school
26district will be incurred because this act creates a new crime or
27infraction, eliminates a crime or infraction, or changes the penalty
28for a crime or infraction, within the meaning of Section 17556 of
29the Government Code, or changes the definition of a crime within
30the meaning of Section 6 of Article XIII B of the California
31Constitution.



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