Amended in Assembly August 2, 2016

Amended in Assembly June 20, 2016

Amended in Senate May 23, 2016

Amended in Senate May 4, 2016

Amended in Senate April 14, 2016

Amended in Senate March 28, 2016

Senate BillNo. 1233


Introduced by Senator McGuire

(Coauthors: Senators Hertzberg and Wolk)

(Coauthors: Assembly Members Levine and Wood)

February 18, 2016


An act to add Section 6588.8 to, and to repeal and amend Section 6586.7 of, the Government Code, relating to water.

LEGISLATIVE COUNSEL’S DIGEST

SB 1233, as amended, McGuire. Joint powers authorities: Water Bill Savings Act.

Existing law, the Marks-Roos Local Bond Pooling Act of 1985, authorizes joint powers authorities, among other powers, to issue bonds and loan the proceeds to local agencies to finance specified types of projects and programs.

This bill would enact the Water Bill Savings Act, which would authorize a joint powers authority to provide funding for a customer of a local agency or its publicly owned utility to acquire, install, or repair a water efficiency improvement on the customer’s property served by the local agency or its publicly owned utility. The bill would require the customer to repay the authority through an efficiency charge on the customer’s water bill to be established and collected by the local agency or its publicly owned utility on behalf of the authority pursuant to a servicing agreement. The bill would authorize the authority to issue bonds to fund the program.begin insert The bill would require the Department of Water Resources to provide ongoing oversight of activities undertaken pursuant to these provisions, including, but not limited to, monitoring an authority’s administration of an efficiency improvement financing program, as specified.end insert The bill would also make technical changes.

Vote: majority. Appropriation: no. Fiscal committee: begin deleteno end deletebegin insertyesend insert. State-mandated local program: no.

The people of the State of California do enact as follows:

P2    1

SECTION 1.  

The Legislature finds and declares all of the
2following:

3(a) Water conservation efforts are indispensable to combating
4the current and continuing drought conditions faced by the state
5and advancing the state’s greenhouse gas emission reduction goals.

6(b) The up-front cost of acquiring, installing, and repairing water
7efficiency improvements is often prohibitive and may prevent
8customers from using them on residential, commercial, industrial,
9agricultural, or other real property.

10(c) Increasing customer water efficiency is a core component
11of the provision of water utility service.

12(d) The conservation to be accomplished by efficiency
13improvements is a core component of water utility service and
14makes existing water supplies available for all water customers
15by displacing demand for those supplies. Accordingly, a pledge
16pursuant to paragraph (5) of subdivision (f) of Section 6588.8 of
17the Government Code of water enterprise revenue as security for
18bonds an authority has secured with a pledge of, and intends to
19pay from, efficiency charges is an appropriate use of water
20enterprise revenues as explained in Capistrano Taxpayers
21Association, Inc. v. City of San Juan Capistrano (2015) 235
22Cal.App.4th 1493, 1501-1504.

23

SEC. 2.  

(a) It is the intent of the Legislature to make water
24efficiency improvements more affordable and promote the
25acquisition, installation, and repair of those improvements by
26allowing local agencies to establish a mechanism by which they
P3    1may help their water customers to acquire, install, and repair water
2efficiency improvements on privately owned customer properties.

3(b) It is the intent of the Legislature that this act authorize the
4development of a program to be established by a joint powers
5authority that would provide a water customer with an alternative
6and voluntary means to acquire, install, or repair water efficiency
7improvements. It is further the intent of the Legislature that the
8cost of this voluntarily acquired, installed, or repaired water
9efficiency improvement be repaid through an efficiency charge
10added to the water bill associated with the publicly owned utility’s
11water meter at the customer property upon which the water
12efficiency improvement is located.

13

SEC. 3.  

Section 6586.7 of the Government Code, as added by
14Section 4 of Chapter 723 of the Statutes of 2000, is repealed.

15

SEC. 4.  

Section 6586.7 of the Government Code, as added by
16Section 1 of Chapter 724 of the Statutes of 2000, is amended to
17read:

18

6586.7.  

(a) A copy of the resolution adopted by an authority
19authorizing bonds or any issuance of bonds, or accepting the benefit
20of any bonds or proceeds of bonds, except bonds issued or
21authorized pursuant to Article 1 (commencing with Section 6500),
22or bonds issued for the purposes specified in subdivision (c) of
23Section 6586.5, shall be sent by certified mail to the Attorney
24General and the California Debt and Investment Advisory
25Commission not later than five days after adoption by the authority.

26(b) This section does not apply to bonds:

27(1) Specified in subdivision (c) of Section 6586.5.

28(2) Issued pursuant to the Community Redevelopment Law
29(Part 1 (commencing with Section 33000) of Division 24 of the
30Health and Safety Code).

31(3) To finance transportation facilities and vehicles.

32(4) To finance a facility that is located within the boundaries of
33an authority, provided that the authority that issues those bonds
34consists of any of the following:

35(A) Local agencies with overlapping boundaries.

36(B) A county and a local agency or local agencies located
37entirely within that county.

38(C) A city and a local agency or local agencies located entirely
39within that city.

P4    1(5) To finance a facility for which an authority has received an
2allocation from the California Debt Limit Allocation Committee.

3(6) Of an authority that consists of no less than 100 local
4agencies and the agreement that established that authority requires
5the governing body of the local agency that is a member of the
6authority in whose jurisdiction the facility will be located to
7approve the facility and the issuance of the bonds.

8(7) Issued pursuant to Section 6588.8.

9

SEC. 5.  

Section 6588.8 is added to the Government Code, to
10read:

11

6588.8.  

(a) This section shall be known and may be cited as
12the Water Bill Savings Act.

13(b) For purposes of this section, the following terms have the
14following meanings:

begin insert

15
(1) “Bill neutral” means, based on a customer’s recent billing
16history, the monetary savings achieved by the customer’s efficiency
17improvement is projected to be greater than or equal to the
18efficiency charge on the customer’s monthly water bill.

end insert
begin delete

19(1)

end delete

20begin insert(2)end insert “Customer” means a person or entity that purchases water
21from a local agency or its publicly owned utility and is billed for
22the water by the local agency or its publicly owned utility.

begin delete

23(2)

end delete

24begin insert(3)end insert “Customer property” means residential, commercial,
25industrial, agricultural, or other real property owned, leased, or
26licensed for occupancy by the customer.

begin insert

27
(4) “Department” means the Department of Water Resources.

end insert
begin delete

28(3)

end delete

29begin insert(5)end insert “Efficiency charge” means a charge on a customer’s water
30bill that is paid by the customer directly to the local agency or its
31publicly owned utility in order to pay for an efficiency
32improvement pursuant to this section.

begin delete

33(4)

end delete

34begin insert(6)end insert “Efficiency improvement” means a water efficiency
35improvement, as defined by the authority. An efficiency
36improvement shall not include living vegetation.

begin delete

37(5)

end delete

38begin insert(7)end insert “Financing costs” mean all of the following:

39(A) An interest and redemption premium payable on a bond.

P5    1(B) The cost of retiring the principal of a bond, whether at
2maturity, including acceleration of maturity upon an event of
3default, or upon redemption, including sinking fund redemption.

4(C) A cost related to issuing or servicing bonds, including, but
5not limited to, a servicing fee, trustee fee, legal fee, administrative
6fee, bond counsel fee, bond placement or underwriting fee,
7remarketing fee, broker dealer fee, independent manager fee,
8municipal adviser fee, accounting report fee, engineering report
9fee, rating agency fee, and payment made under an interest rate
10swap agreement.

11(D) A payment or expense associated with a bond insurance
12policy, financial guaranty, or a contract, agreement, or other credit
13enhancement for bonds or a contract, agreement, or other financial
14agreement entered into in connection with a bond.

15(E) The funding of one or more reserve accounts related to a
16bond.

begin delete

1 17(6)

end delete

18begin insert(8)end insert “Local agency” means a “local government” as defined in
19subdivision (b) of Section 1 of Article XIII C of the California
20Constitution.

begin delete

21(7)

end delete

22begin insert(9)end insert “Publicly owned utility” means a utility furnishing water
23service to customers that is owned and operated by a local agency
24or a department or other subdivision of a local agency and includes
25any successor to the powers and functions of the department or
26other subdivision.

begin delete

27(8)

end delete

28begin insert(10)end insert “Servicing agreement” means an agreement between a
29local agency or its publicly owned utility and the authority for the
30collection of the efficiency charge, pursuant to which the local
31agency or its publicly owned utility acts as a servicing agent for
32purposes of collecting the efficiency charge for the authority.

33(c) (1) Notwithstanding any other law, if the requirements of
34paragraphs (2) and (3) are met, an authority may provide funding
35for a customer of a local agency or its publicly owned utility to
36acquire, install, or repair an efficiency improvement on a customer
37property served by the local agency or its publicly owned utility.

38(2) (A) The authority, by resolution, establishes or extends a
39program to provide funding for a customer of a local agency or its
40publicly owned utility to acquire, install, or repair an efficiency
P6    1improvement on a customer property served by the local agency
2or its publicly owned utility. The resolution shall do all of the
3following:

4(i) State the intent of the authority to operate the program.

5(ii) Define the geographical scope of the operation of the
6program as an area that is limited to only the territories within
7which retail water service is provided by those local agencies that
8have expressly requested the authority to provide funding for the
9local agency’s customers through the program, in accordance with
10the requirements of paragraph (3).

begin insert

11
(iii) Specify the types of efficiency improvements that may be
12financed by the program, in accordance with paragraph (1) of
13subdivision (i).

end insert
begin delete

14(iii) 

end delete

15begin insert(iv)end insertbegin insertend insertApprove a standardized servicing agreement.

begin delete

16(iv)

end delete

17begin insert(v)end insert Authorize one or more designated officials of the authority
18to execute and deliver the servicing agreement on behalf of the
19authority.

20(B) The authority acknowledges receipt of the resolution
21described in subparagraph (C) of paragraph (3).

22 (C) The authority may determine that all proceedings were valid
23and in conformity with the requirements of this paragraph and that
24finding shall be final and conclusive.

25(3) The legislative body of the local agency requests the
26authority to provide funding for its customers through a program
27established by the authority pursuant to this section by doing all
28of the following:

29(A) The legislative body adopts a resolution declaring its
30intention to request the authority to establish or extend a program
31to a customer represented by the legislative body, calling for a
32public hearing that shall be held at least 30 days later and directing
33the clerk or secretary of the legislative body to publish a notice of
34the hearing at least five days before the hearing in a newspaper of
35general circulation in the boundaries of the local agency. If the
36local agency wishes to pledge its water enterprise revenue as
37security for the payment of the principal of, and interest and
38redemption premium on, bonds issued by the authority in the event
39that efficiency charges are insufficient for those purposes pursuant
P7    1to paragraph (5) of subdivision (f), the legislative body shall declare
2that intention in the resolution.

3(B) The legislative body conducts the noticed public hearing
4and, after considering the testimony of any interested person,
5concludes that the program and the proposed pledge of water
6enterprise revenue, if applicable, would provide significant public
7benefits in accordance with the criteria specified in Section 6586.

8(C) The legislative body adopts a resolution that does all of the
9following:

10(i) Authorizes the authority to establish or extend a program
11pursuant to this section within the boundaries of the local agency.

12(ii) Declares that the operation of the program by the authority
13in the local agency’s geographic boundaries would provide
14significant public benefits in accordance with the criteria specified
15in Section 6586.

begin insert

16
(iii) Specifies the types of efficiency improvements that may be
17financed by the program, in accordance with paragraph (1) of
18subdivision (i).

end insert
begin delete

19(iii) 

end delete

20begin insert(iv)end insertbegin insertend insertApproves the standardized servicing agreement and
21authorizes one or more designated officials of the local agency to
22execute and deliver the servicing agreement with the authority.

begin delete

23(iv)

end delete

24begin insert(v)end insert If applicable, approves the pledge of water enterprise revenue
25as security for the payment of the principal of, and interest and
26redemption premium on, bonds issued by the authority in the event
27that efficiency charges are insufficient for those purposes.

begin delete

28(v)

end delete

29begin insert(vi)end insert If applicable, authorizes execution and delivery of one or
30more pledge agreements to evidence a pledge.

begin delete

1 31(vi)

end delete

32begin insert(vii)end insert In the resolution, the legislative body may determine that
33all proceedings were valid and in conformity with the requirements
34of this section and that finding shall be final and conclusive.

begin insert

35
(4) An authority shall report the establishment of an efficiency
36improvement financing program to the department.

end insert
begin insert

37
(5) An authority administering an efficiency improvement
38financing program shall submit an annual report to the department
39in accordance with paragraph (3) of subdivision (i).

end insert

P8    1(d) (1) A customer shall repay the authority through an
2efficiency charge on the customer’s water bill that is established
3and collected by the local agency or its publicly owned utility upon
4verification that the efficiency improvement has been installed.
5The duty to pay the efficiency charge shall arise from and be
6evidenced by a written agreement executed at the time of
7installation of the efficiency improvement among the customer;
8the property owner of record, if different than the customer; the
9authority; and the local agency or its publicly owned utility.

10(2) The written agreement shall include all of the following:

11(A) An agreement by the customer to pay an efficiency charge
12for the period and in the amount specified in the agreement unless
13the efficiency charge is prepaid in the manner set forth in the
14agreement. The period designated for repayment shall not exceed
15the estimated useful life of the funded efficiency improvements.

16(B) A description of the financial calculation, formula, or other
17method that the authority used to determine the efficiency charge.
18The efficiency charge may include a component for reasonable
19administrative expenses incurred by the local agency or its publicly
20owned utility and the authority in connection with the program
21and the funding.begin insert A component for reasonable administrative
22expenses shall be listed separately in the written agreement.end insert

23(C) A description of the efficiency improvement funded with
24the efficiency charge. A determination in the agreement that an
25improvement is an efficiency improvement shall be final and
26conclusive.

27(D) A representation by the customer that the customer intends
28to acquire, install, or repair and use the efficiency improvement
29on the customer’s property for the useful life of the efficiency
30improvement. Any failure of the efficiency improvement by
31damage, removal, or other fault of the customer during the useful
32life of the efficiency improvement shall not affect the customer’s
33obligation to pay the efficiency charge as set forth in the agreement.

34(E) Any failure of the efficiency improvement not involving
35damage, removal, or other fault of the customer shall result in the
36efficiency charge being suspended until the efficiency improvement
37is repaired and returned to service. Thebegin delete authority’send deletebegin insert local agency’s
38or its publicly owned utility’send insert
decision on the reasons for failure
39of the efficiency improvement and its repair and return to service
40shall be final and conclusive.

begin insert

P9    1
(F) A demonstration by the local agency or its publicly owned
2utility that the customer’s payment of the efficiency charge will be
3bill neutral.

end insert

4(3) The timely and complete payment of an efficiency charge
5by a customer that has agreed to pay an efficiency charge may be
6a condition of receiving water service from the local agency or its
7publicly owned utility, and a local agency and its publicly owned
8utility are authorized to use their established collection policies
9and all rights and remedies provided by law to enforce payment
10and collection of the efficiency charge. A person liable for an
11efficiency charge shall not be entitled or authorized to withhold
12payment, in whole or in part, of the efficiency charge for any
13reason.

14(4) A customer’s obligation to pay the efficiency charge shall
15remain associated with the meter at the customer property on which
16the efficiency improvement is located until the efficiency charge
17related to the efficiency improvement has been repaid in full or
18the efficiency charge has been transferred to a subsequent customer
19who receives water service at a property with installed efficiency
20measures for the remainder of the obligation. Notwithstanding any
21other provision of this section, the efficiency charge shall not
22transfer to a subsequent customer and shall remain an obligation
23of the previous customer if the efficiency improvements were
24removed or damaged, and not restored to service, by the previous
25customer. A local agency or its publicly owned utility shall record,
26no later than 10 days after funding an efficiency improvement, a
27notice of the efficiency charge in the records of the county recorder
28of the county in which the customer’s property is located. The
29notice shall include the real property address and assessors’ parcel
30number of the meter affected by the efficiency charge. The notice
31shall be prominently titled “NOTICE OF EFFICIENCY CHARGE”
32in uppercase, 14-point bold type in the heading, and shall provide
33contact information for the person or entity authorized to provide
34a prompt and accurate written statement of the outstanding charges
35and payoff amounts related to the efficiency charge for which the
36notice of efficiency charge was recorded. The recordation of the
37notice of efficiency charge shall be considered sufficient notice to
38a subsequent customer at a property with installed efficiency
39measures of the customer’s obligation to pay the efficiency charge
40for installed measures.

P10   1(5) (A) Within 10 days of full repayment of the outstanding
2charges related to the recorded notice of the efficiency charge, the
3entity responsible for the collection and servicing of the charge
4shall record a notice of the full repayment and removal of the
5efficiency charge in the records of the county recorder of the county
6in which the customer’s property is located. The notice of the full
7repayment and removal of the efficiency charge shall include a
8reference to the recorded notice of the efficiency charge.

9(B) Within 10 days of a decision by thebegin delete authorityend deletebegin insert local agency
10or its publicly owned utilityend insert
not to repair and return to service a
11failed efficiency improvement when failure did not involve
12damage, removal, or other fault of the customer, the entity
13responsible for the collection and servicing of the charge shall
14record a notice of removal of the efficiency charge in the records
15 of the county recorder of the county in which the customer’s
16property is located. The notice of the removal of the efficiency
17charge shall include a reference to the recorded notice of the
18efficiency charge.

19(6) Because the efficiency charge is a voluntary charge that will
20be made pursuant to a written agreement between the customer,
21the property owner of record if this is different than the customer,
22the authority, and the local agency or its publicly owned utility,
23the Legislature finds and declares that voluntary efficiency charges
24under this section are not taxes, assessments, fees, or charges for
25the purposes of Articles XIII C and XIII D of the California
26Constitution and therefore the provisions of Articles XIII C and
27XIII D and Article 4.6 (commencing with Section 53750) of
28Chapter 4 of Part 1 of Division 2 of Title 5 are not applicable to
29voluntary efficiency charges levied pursuant to this section.
30Furthermore, a program established pursuant to this section
31provides a “water” service, as defined in subdivision (m) of Section
3253750.

33(e) (1) The authority and a local agency or its publicly owned
34utility shall enter into a servicing agreement for the collection of
35one or more efficiency charges and the local agency or its publicly
36owned utility shall act as a servicing agent for purposes of
37collecting the efficiency charge.

38(2) The authority, local agency, or utility responsible for the
39collection of the efficiency charges shall ensure that the contact
40information in the notice of efficiency charge recorded in the
P11   1records of the county recorder pursuant to this section is accurate
2so that interested parties may request and promptly receive a
3written and accurate payoff amount or verification of the
4outstanding charges associated with the recorded notice of
5efficiency charge.

6(3) In the event that the servicing agent or entity responsible
7for the collection of the efficiency charge changes, a new notice
8of efficiency charge shall be recorded within 10 days.

9(4) Any party requesting written payoff or amount verification
10of outstanding charges from the authority, local agency, or utility
11identified as the contact on the recorded notice of efficiency charge
12may rely upon the written payoff amount or verification as being
13accurate for 45 days from the receipt of this written information.
14If the authority, local agency, or utility provides a written
15amendment to the written payoff amount or verification, any party
16may rely on the written amendment for 45 days from receipt of
17the written amendment.

18(5) Moneys collected as an efficiency charge by the local agency
19or its publicly owned utility, acting as a servicing agent on behalf
20of the authority, shall be held in trust for the exclusive benefit of
21the persons entitled to the financing costs to be paid, directly or
22indirectly, from the efficiency charge and shall not lose their
23character as revenues of the authority because the local agency or
24its publicly owned utility possesses them.

25(6) In the servicing agreement, the local agency or its publicly
26owned utility shall contract with the authority that the local agency
27or its publicly owned utility will continue to operate its publicly
28owned utility system to provide service to its customers, will, as
29servicer, collect the efficiency charge for the benefit and account
30of the authority and, if applicable, the beneficiaries of the pledge
31of the efficiency charge, and will account for and remit these
32amounts to, or for the account of, the authority.

33(7) The servicing agreement shall provide that the obligation to
34pay the efficiency charge shall remain associated with the meter
35at the customer property on which the efficiency improvement is
36located until the authority is fully repaid. When the property is not
37owner occupied, the servicing agreement shall provide that the
38obligation to pay the efficiency charge appear in the terms through
39which the customer leases or licenses the property for occupancy.

P12   1(8) In the servicing agreement, the local agency or its publicly
2owned utility may agree that the timely and complete payment of
3all efficiency charges by a customer that has agreed to pay an
4efficiency charge shall be a condition of receiving service from
5the publicly owned utility, and the local agency or its publicly
6owned utility shall use their established collection policies and all
7rights and remedies provided by law to enforce payment and
8collection of the efficiency charge.

9(9) In the servicing agreement, the local agency or its publicly
10owned utility shall agree that in the event of default by the local
11 agency or its publicly owned utility in payment of revenues arising
12with respect to the efficiency charge, the authority, upon the
13application by the beneficiaries of the authority’s pledge described
14in this section, and without limiting any other remedies available
15to the beneficiaries by reason of the default, shall order the
16sequestration and payment to the beneficiaries of revenues arising
17with respect to the efficiency charge.

18(f) (1) The authority may issue one or more bonds for the
19purpose of providing funds for the acquisition, installation, and
20repair of an efficiency improvement on customer property pursuant
21to this section.

22(2) An authority issuing a bond shall include in its preliminary
23notice and final report for the bonds submitted to the California
24Debt and Investment Advisory Commission pursuant to Section
258855 a statement that the bond is being issued pursuant to this
26section.

27(3) An authority that issues a bond pursuant to this section shall
28establish a debt service reserve fund for the bond to the extent
29required by the purchaser of the bond.

30(4) (A) The authority may, pursuant to Section 5451, pledge
31one or more efficiency charges as security for the bonds issued
32pursuant to this section. Revenue from an efficiency charge shall
33be deemed special revenue of the authority and shall not constitute
34revenue of the local agency or its publicly owned utility for any
35purpose, including without limitation any dedication, commitment,
36or pledge of revenue, receipts, or other income that the local agency
37or its publicly owned utility has made or will make for the security
38of any of its obligations.

39(B) The validity and relative priority of a pledge created or
40authorized under this section is not defeated or adversely affected
P13   1by the commingling of efficiency charge revenue with other
2moneys collected by a local agency or its publicly owned utility.

3(5) A local agency may pledge water enterprise revenue as
4security for the payment of the principal of, and interest and
5redemption premium on, bonds issued by the authority if efficiency
6charges are insufficient for that purpose, and may execute one or
7more pledge agreements pursuant to Section 5451 for the benefit
8of the authority or for the exclusive benefit of the persons entitled
9to the financing costs to be paid from the efficiency charges.

10(6) A local agency that pledges water enterprise revenues as
11security for the payment of the principal of, and interest and
12redemption premium on, a bond issued by the authority shall
13establish a debt service reserve fund for the bond to the extent
14required by the purchaser of the bond.

15(g) If a local agency for which bonds have been issued and
16remain outstanding ceases to operate a water utility, either directly
17or through its publicly owned utility, references in this section to
18the local agency or to its publicly owned utility shall be deemed
19to refer to the entity providing water utility services in lieu of the
20local agency and that entity shall assume and perform all
21obligations of the local agency or its publicly owned utility required
22by this section and the servicing agreement with the authority while
23the bonds remain outstanding.

24(h) If the local agency, its publicly owned utility, and the
25authority have complied with the procedures set forth in this
26section, they shall not be required to comply with Section 6586.5.

begin insert

27
(i) (1) The department shall analyze the work performed for
28the CalConserve Water Use Efficiency Revolving Loan Program
29pursuant to Division 30 (commencing with Section 81000) of the
30Water Code to establish a list of efficiency improvements that are
31eligible to be financed pursuant to this section.

end insert
begin insert

32
(2) The department shall provide ongoing oversight over
33activities undertaken pursuant to this section, including, but not
34limited to, monitoring an authority’s administration of an efficiency
35improvement financing program. This monitoring shall include,
36but is not limited to, reviewing the annual reports described in
37paragraph (3) that are submitted to the department by authorities
38pursuant to paragraph (5) of subdivision (c).

end insert
begin insert

39
(3) The department shall compile annual reporting requirements
40for authorities administering efficiency improvement financing
P14   1programs pursuant to this section that shall include, but are not
2limited to, all of the following:

end insert
begin insert

3
(A) Which local agencies are participating in the program.

end insert
begin insert

4
(B) The number of written agreements entered into as part of
5the program.

end insert
begin insert

6
(C) The water efficiency savings achieved by the program.

end insert
begin insert

7
(D) The amount of upfront financing the authority provides as
8part of the program.

end insert
begin insert

9
(E) The amount of revenue the authority collects pursuant to
10the program.

end insert
begin insert

11
(F) A copy of the authority’s report submitted to the California
12Debt and Investment Advisory Commission pursuant to Section
138855.

end insert
begin insert

14
(G) The authority’s complaint process for customers and local
15agencies or their publicly owned utilities.

end insert
begin insert

16
(H) The authority’s oversight mechanism for contractors and
17marketing.

end insert


O

    93