BILL NUMBER: SB 1264 AMENDED
BILL TEXT
AMENDED IN SENATE APRIL 12, 2010
INTRODUCED BY Senators Leno and Simitian
(Principal coauthor: Assembly Member Lieu)
FEBRUARY 19, 2010
An act to add Article 2 (commencing with Section 5515) to Chapter
9 of Division 2 of the Public Utilities Code, relating to commercial
airlines.
LEGISLATIVE COUNSEL'S DIGEST
SB 1264, as amended, Leno. Commercial airlines: passenger rights.
Existing
Pursuant to existing law, the federal Department of Transportation
has adopted regulations, effective April 29, 2010, requiring air
carriers, as defined, to do all of the following: (1) adopt
contingency plans for lengthy tarmac delays that include specified
passenger services and to publish those plans on their Internet Web
site, (2) adopt a customer service plan that addresses specified
matter and audit compliance with the plan, and (3) designate
Advocates for Passengers' Interests and inform consumers how to file
a complaint about scheduled service, acknowledge receipt of each
complaint, and send a substantive response to each complainant. The
regulations make an air carrier's failure to comply with its
contingency plan for lengthy tarmac delays an unfair and deceptive
practice subject to enforcement by the department. The regulations
additionally make unrealistic scheduling of flights and the holding
out of certain chronically delayed flights an unfair and deceptive
practice and an unfair method of competition.
Existing law requires the Public Utilities Commission
to require every commercial air operator, as defined, to procure, and
continue in effect, adequate protection against liability for
personal bodily injuries and property damage as a result of an
accident, that may be imposed by law upon the operator and upon any
person using, operating, or renting an aircraft, as defined, with the
permission of the operator.
This bill would require, whenever passengers have boarded an
aircraft, as defined, and departure of the aircraft from the airport,
as defined, is delayed by more than 3 2
hours, or more than 3 2 hours
have passed following landing of the aircraft and passengers have not
disembarked from the aircraft, that the air carrier, as defined,
provide passengers, as needed, with (1) electrical service that is
sufficient to provide the passengers with fresh air and light, (2)
waste removal service in order to service the holding tanks for
onboard restrooms, and (3) adequate food and drinking water and other
refreshment.
This bill would require an air carrier to provide clear and
conspicuous notice regarding passenger or consumer complaint contact
information. The bill would authorize the commission to levy a
civil penalty of up to $27,500 per passenger upon an air carrier for
violation of the above-described requirements, unless the federal
Department of Transportation has imposed a fine pursuant to its
above-described regulations for the same act, along with interest
upon any unpaid and delinquent penalty, and requires the
commission to pay any moneys collected through the levy into the
General Fund.
Vote: majority. Appropriation: no. Fiscal committee: no
yes . State-mandated local program: no.
THE PEOPLE OF THE STATE OF CALIFORNIA DO ENACT AS FOLLOWS:
SECTION 1. Article 2 (commencing with Section 5515) is added to
Chapter 9 of Division 2 of the Public Utilities Code, to read:
Article 2. Airline Passenger Rights
5515. As used in this article, the following terms have the
following meanings:
(a) "Air carrier" means an air carrier providing transportation of
passengers by aircraft as a common carrier certificated by the
Secretary of Transportation under Section 41102 of, or operating
under an exemption granted by the Secretary of Transportation
pursuant to Section 41101 of, Title 49 of the United States Code.
(b) "Aircraft" means an aircraft as defined in Section 40102 of
Title 49 of the United States Code.
(c) "Airport" means an air carrier airport as defined in Section
47102 of Title 49 of the United States Code.
5516. Whenever passengers have boarded an aircraft and departure
of the aircraft from the airport is delayed by more than
three hours, or whenever more than three two hours, or
whenever more than two hours have passed following landing of
the aircraft, and passengers have not disembarked from the aircraft,
an air carrier shall provide passengers, as needed, with all of the
following:
(a) Electrical service that is sufficient to provide the
passengers with fresh air and light.
(b) Waste removal service in order to service the holding tanks
for onboard restrooms.
(c) Adequate food and drinking water and other refreshment.
5517. (a) An air carrier shall provide clear and conspicuous
notice regarding passenger or consumer complaint contact information
by providing forms and placing signs at all airport service desks and
other appropriate areas in the airport as necessary.
(b) The notice shall include, but need not be limited to, both of
the following:
(1) The telephone number and mailing address of the employee or
officer of the air carrier in charge of consumer complaints and the
telephone number and mailing address of the Office of Aviation
Enforcement and Proceedings of the United States Department of
Transportation.
(2) An explanation of the rights of airline passengers.
5518. The commission may levy a civil penalty of up to
twenty-seven thousand five hundred dollars ($27,500) per passenger
upon an air carrier for violation of this article. The commission may
also levy interest upon the civil penalty, which shall be calculated
as of the date on which the civil penalty is unpaid and delinquent.
The commission shall not impose a civil penalty if the federal
Department of Transportation has imposed a fine upon an air carrier
for the same act pursuant to Part 259 (commencing with Section 259.1)
or Section 399.81 of Title 14 of the Code of Federal Regulations.
The commission shall deposit all civil penalties and interest
collected pursuant to this section into the General Fund.