BILL NUMBER: AB 2575	INTRODUCED
	BILL TEXT


INTRODUCED BY   Assembly Member Furutani

                        FEBRUARY 24, 2012

   An act to amend Section 326 of the Business and Professions Code,
relating to consumer complaints.


	LEGISLATIVE COUNSEL'S DIGEST


   AB 2575, as introduced, Furutani. Consumer complaints.
   Existing law creates the Department of Consumer Affairs to protect
the interests of consumers regarding the purchase of goods or
services. The director of the department, upon receipt of a customer
complaint indicating probable violations, as specified, is required
to forward it to the appropriate regulatory or law enforcement
agency.
   This bill would make technical, nonsubstantive changes to these
provisions.
   Vote: majority. Appropriation: no. Fiscal committee: no.
State-mandated local program: no.


THE PEOPLE OF THE STATE OF CALIFORNIA DO ENACT AS FOLLOWS:

  SECTION 1.  Section 326 of the Business and Professions Code is
amended to read:
   326.  (a) Upon receipt of any complaint pursuant to Section 325,
the director may notify the person against whom the complaint is made
of the nature of the complaint and may request appropriate relief
for the consumer.
   (b) The director shall also transmit any valid complaint to the
local, state or federal agency whose authority provides the most
effective means to secure the relief.
   The director shall, if appropriate, advise the consumer of the
action taken on the complaint and of any other means which may be
available to the consumer to secure relief.
   (c) If the director receives a complaint or receives information
from any source indicating a probable violation of any law, rule, or
order of any regulatory agency of the state, or if a pattern of
complaints from consumers develops, the director shall transmit
 any   a  complaint he or she considers to
be valid to  any   an  appropriate law
enforcement or regulatory agency and any evidence or information he
or she may have concerning the probable violation or pattern of
complaints or request the Attorney General to undertake appropriate
legal action. It shall be the continuing duty of the director to
discern patterns of complaints and to ascertain the nature and extent
of action taken with respect to the probable violations or pattern
of complaints.