BILL ANALYSIS                                                                                                                                                                                                    �







                      SENATE COMMITTEE ON PUBLIC SAFETY
                            Senator Loni Hancock, Chair              S
                             2013-2014 Regular Session               B

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          SB 847 (Block)                                              
          As Amended March 24, 2014
          Hearing date:  April 8, 2014
          Government Code
          JM:mc

                                  VICTIM COMPENSATION

                    ELDERLY AND DEPENDENT ADULT VICTIMS OF FRAUD  


                                       HISTORY

          Source:  California Commission on Aging

          Prior Legislation: SB 60 (Wright) - Ch. 147, Stats. 2013

          Support: American Association of Retired Persons; Congress of  
                   California Seniors; California Senior Legislature;  
                   Elder Financial Protections Network; California  
                   Assisted Living Association; Crime Victims United of  
                   California; Consumer Federation of California;  
                   California Advocates for Nursing Home Reform; County  
                   Welfare Directors Association of California; Office of  
                   the State Long-Term Care Ombudsman; California  
                   Association for Health Services at Home; Association of  
                   California Caregiver Resource Centers; California Crime  
                   Victims Assistance Association; California Police  
                   Chiefs Association; The Arc and United Cerebral Palsy  
                   California Collaboration; Retired Judge Julie Conger  
                   (Alameda County) 

          Opposition:Taxpayers for Improving Public Safety




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                                         KEY ISSUE
           
          SHOULD AN ELDERLY OR DEPENDENT ADULT VICTIM OF FRAUD BE ELIGIBLE FOR  
          REIMBURSEMENT OF UP TO $2,000 FROM THE VICTIMS COMPENSATION FUND FOR  
          FINANCIAL AND MENTAL HEALTH COUNSELING?



                                       PURPOSE

          The purpose of this bill is to provide that where an elderly  
          person or dependent adult is the victim of a specified financial  
          crime, the victim may seek reimbursement for mental health and  
          financial counseling in an amount not to exceed $2,000 from the  
          Victims of Crime Fund.

          Restitution Orders, Restitution Fines and the Victims of Crime  
          Reimbursement Program
           
          Existing provisions in the California Constitution  state that  
          all persons who suffer losses as a result of criminal activity  
          shall have the right to restitution from the perpetrators.   
          (Cal. Const. Art. 1 � 28(b).)

           Existing law  directs a sentencing court to order a defendant to  
          make restitution to the victim or victims of the defendant's  
          crime.  (Pen. Code � 1202.4, subds. (a) and (f).)

           Existing law  requires the court to impose on each convicted  
          criminal defendant a restitution fine: 
               
        For a felony, the fine ranges from $300 to $10,000.  The  
            misdemeanor fine ranges from $150 to $1,000.  
        Penalty assessments and state surcharges are not applied to  
            restitution fines.
        The fines are deposited in the Victims of Crime Fund in the  
            State Treasury.  (Pen. Code � 1202.4, subds. (b)-(g).)  





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          Existing law  includes the Victims of Crime Program, administered  
          by the California Victim Compensation and Government Claims  
          Board (board), to reimburse victims of crime for the pecuniary  
          losses they suffer as a direct result of criminal acts.   
          Indemnification is made from the Restitution Fund, which is  
          continuously appropriated to the board for these purposes.   
          (Gov. Code �� 13950-13968.)
           
          Existing law (Gov. Code � 13951) defines the following terms:  

           "Crime" is a crime or public offense, wherever it occurs,  
            which would be a misdemeanor or a felony if the crime had been  
            committed in California by a competent adult.
           "Crime" includes an act of terrorism, committed against a  
            resident of the state, whether or not the act occurs within  
            California.
           "Victim" is a person who sustains injury or death as a direct  
            result of a crime. 
           "Derivative victim" is one who suffers pecuniary loss as a  
            result of injury or death to a victim.
           "Pecuniary loss" is an economic loss or expense resulting from  
            an injury or death to a victim of crime that has not been and  
            will not be reimbursed from any other source.
           
          Existing law  authorizes reimbursement to a victim for his or her  
          "medical or medical related expenses ?"  (Gov. Code 13957, subd.  
          (a)(1).)

           Existing law  provides that the total award to, or on behalf of,  
          each victim or derivative victim<1>, may not exceed $35,000,  
          except that this amount may be increased to $70,000 if federal  
          funds for that increase are available.  (Gov. Code � 13957,  
          subd. (b).)

           Existing law  (Gov. Code � 13957, subd. (a)) provides that the  
          Victims Compensation and Government Claims Board (VCBCB or  
          board) may grant a crime victim's claim for pecuniary loss for  
          ---------------------------
          <1> For purposes of brevity, the term "victim" includes a  
          "derivative victim" in this analysis where a distinction between  
          these terms is unnecessary. 



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          the following purposes: 

           Reimbursement for the amount of medical or medical-related  
            expenses incurred by the victim.
           Reimbursement for the amount of out-patient psychiatric,  
            psychological or other mental health counseling-related  
            expenses incurred by the victim, as specified.  The victim may  
            be reimbursed for the expense of his or her out-patient mental  
            health counseling in an amount not to exceed $10,000.  Victims  
            who are not eligible for up to $10,000 of reimbursement may be  
            eligible to be reimbursed for the expense of their out-patient  
            mental health counseling in an amount not to exceed $3,000.
           Reimbursement for the expenses of non-medical remedial care  
            and treatment rendered in accordance with a religious method  
            of healing recognized by state law.
           Compensation equal to the loss of income or loss of support,  
            or both, that a victim incurs as a direct result of the  
            victim's injury or the victim's death.
           Cash payment to, or on behalf of, the victim for job  
            retraining or similar employment-oriented services.  
            Reimbursement for the expense of installing or increasing  
            residential security, not to exceed $1,000, with respect to a  
            crime that occurred in the victim's residence, upon  
            verification by law enforcement to be necessary for the  
            personal safety of the victim or by a mental health treatment  
            provider to be necessary for the emotional well-being of the  
            victim.
           Reimbursement for renovating or retrofitting a victim's  
            residence or a vehicle to make them accessible or operational,  
            if that is medically necessary.
           Cash payment or reimbursement not to exceed $2,000 for  
            expenses incurred in relocating if the expenses are determined  
            by law enforcement to be necessary for the personal safety or  
            by a mental health treatment provider to be necessary for the  
            emotional well-being.
           The board, under compelling circumstances, may allow  
            reimbursement for moving expenses to the same victim for a  
            second crime if both of the following conditions are met:
              �     the crime occurs more than three years from the date  
                of the crime giving rise to the initial relocation cash  




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                payment or reimbursement; and
              �     the crime does not involve the same offender.

           Existing law  authorizes the board to "establish maximum rates  
          and service limitations for medical and medical-related  
          services, and for mental health and counseling services ?" (Gov.  
          Code � 13957.2.)
           
          Existing law  allows the following victims to be reimbursed for  
          outpatient mental health counseling in an amount not to exceed  
          $5,000.  (Gov. Code � 13957, subd. (a)(2)(B)):

           a derivative victim not eligible for  reimbursement in the  
            category allowing up to  $10,000; 
           a direct victim of the crime of unlawful sexual intercourse,  
            where the victim is under 16 years old and the defendant is  
            over 21 years old; and
           a minor who is not eligible for reimbursement of the costs of  
            outpatient mental health counseling under any other provision.  
             To be eligible for reimbursement under this clause, the minor  
            must have been in close proximity to the victim when he or she  
            witnessed the crime.  

           Existing law  provides that the total award to, or on behalf of,  
          each victim may not exceed $35,000, except that this amount may  
          be increased to $70,000 if federal funds for that increase are  
          available.  (Gov. Code � 13957, subd. (b).)

           Existing law  defines a "dependent adult" as any person who is  
          between the ages of 18 and 64, who has physical or mental  
          limitations which restrict his or her ability to carry out  
          normal activities or to protect his or her rights, including,  
          but not limited to, persons who have physical or developmental  
          disabilities or whose physical or mental abilities have  
          diminished because of age.  (Pen. Code � 368, subd. (h).)

           Existing law  defines "elder" as any person who is 65 years of  
          age or older.  (Penal Code � 368, subd. (g).)

           Existing law  establishes fines and other punishment for theft,  




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          embezzlement, forgery, fraud, and identity theft against an  
          elder or dependent adult, as follows: 

           Where the defendant is not a caretaker and knows or reasonably  
            should know that the victim is an elder or a dependent adult,  
            and the value of the property, labor or services does not  
            exceed $950, the defendant may be punished by a fine not  
            exceeding $1,000, by imprisonment in a county jail not  
            exceeding one year, or both. (Pen. Code � 368, subd. (d).)
           Where the defendant is not a caretaker and knows or reasonably  
            should know that the victim is an elder or a dependent adult,  
            and the value of the property, labor or services exceeds $950,  
            the defendant may be punished by imprisonment of up one year  
            in a county jail and a fine of up to $1,000, or by felony  
            imprisonment 2, 3 or 4 years in state prison or the county  
            jail pursuant to Penal Code Section 1170, subdivision (h).   
            (Pen. Code � 368, subd. (d).)
           Where the defendant is a caretaker and the value of the  
            property, labor or services does not exceed $950, the  
            defendant may be punished by a fine not exceeding $1,000,  
            imprisonment in a county jail  not exceeding one year, or  
            both.  (Pen. Code � 368, subd. (e).)
           Where the defendant is a caretaker, and the value of the  
            labor, goods, services, funds, or real and/or personal  
            property taken exceeds $950, he or she may be punished by up  
            to one year in a county jail or 2, 3 or 4 years in state  
            prison. (Pen. Code � 368, subd. (e).)

           Existing law  defines a "dependent adult" as any person who is  
          between the ages of 18 and 64, who has physical or mental  
          limitations which restrict his or her ability to carry out  
          normal activities or to protect his or her rights, including,  
          but not limited to, persons who have physical or developmental  
          disabilities or whose physical or mental abilities have  
          diminished because of age.  (Pen. Code � 368, subd. (h).)

           Existing law  defines "elder" as any person who is 65 years of  
          age or older.  (Penal Code � 368, subd. (g).)

           Existing law  establishes fines and other punishment for theft,  




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          embezzlement, forgery, fraud, and identity theft against an  
          elder or dependent adult, as follows: 

           Where the defendant is not a caretaker and knows or reasonably  
            should know that the victim is an elder or a dependent adult,  
            and the value of the property, labor or services does not  
            exceed $950, the defendant may be punished by a fine not  
            exceeding $1,000, by imprisonment in a county jail not  
            exceeding one year, or both. (Pen. Code � 368 (d).)
           Where the defendant is not a caretaker and knows or reasonably  
            should know that the victim is an elder or a dependent adult,  
            and the value of the property, labor or services exceeds $950,  
            the defendant may be punished by imprisonment of up one year  
            in a county jail and a fine of up to $1,000, or by felony  
            imprisonment 2, 3 or 4 years in state prison or the county  
            jail pursuant to Penal Code Section 1170, subdivision (h).   
            (Pen. Code � 368, subd. (d).)
           Where the defendant is a caretaker and the value of the  
            property, labor or services does not exceed $950, the  
            defendant may be punished by a fine not exceeding $1,000,  
            imprisonment in a county jail  not exceeding one year, or  
            both.  (Pen. Code � 368, subd. (e).)
           A person who is a caretaker, and the value of the labor,  
            goods, services, funds, or real and/or personal property taken  
            exceeds $950 may be punished by up to one year in a county  
            jail or 2, 3 or 4 years in state prison. (Pen. Code � 368,  
            subd. (e).)

           This bill  includes legislative findings about the extent of  
          financial abuse of the elderly and the response of other  
          legislative bodies to the problem.
           
          This bill  provides that an elderly or dependent adult victim of  
          fraud, as prosecuted under a special statute for crimes against  
          such victims is eligible for limited reimbursement for mental  
          health and financial counseling from the Victims of Crime Fund.

           This bill  sets a maximum total reimbursement of $2,000, with a  
          $1,000 maximum for financial counseling, and sets standards for  
          reimbursable financial counseling.




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           This bill  provides that a derivative victim of fraud against an  
          elder or dependent adult is  not  eligible for compensation.




                    RECEIVERSHIP/OVERCROWDING CRISIS AGGRAVATION

          For the last several years, severe overcrowding in California's  
          prisons has been the focus of evolving and expensive litigation  
          relating to conditions of confinement.  On May 23, 2011, the  
          United States Supreme Court ordered California to reduce its  
          prison population to 137.5 percent of design capacity within two  
          years from the date of its ruling, subject to the right of the  
          state to seek modifications in appropriate circumstances.   

          Beginning in early 2007, Senate leadership initiated a policy to  
          hold legislative proposals which could further aggravate the  
          prison overcrowding crisis through new or expanded felony  
          prosecutions.  Under the resulting policy, known as "ROCA"  
          (which stands for "Receivership/ Overcrowding Crisis  
          Aggravation"), the Committee held measures that created a new  
          felony, expanded the scope or penalty of an existing felony, or  
          otherwise increased the application of a felony in a manner  
          which could exacerbate the prison overcrowding crisis.  Under  
          these principles, ROCA was applied as a content-neutral,  
          provisional measure necessary to ensure that the Legislature did  
          not erode progress towards reducing prison overcrowding by  
          passing legislation, which would increase the prison population.  
            

          In January of 2013, just over a year after the enactment of the  
          historic Public Safety Realignment Act of 2011, the State of  
          California filed court documents seeking to vacate or modify the  
          federal court order requiring the state to reduce its prison  
          population to 137.5 percent of design capacity.  The State  
          submitted that the, ". . .  population in the State's 33 prisons  
          has been reduced by over 24,000 inmates since October 2011 when  
          public safety realignment went into effect, by more than 36,000  




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          inmates compared to the 2008 population . . . , and by nearly  
          42,000 inmates since 2006 . . . ."  Plaintiffs opposed the  
          state's motion, arguing that, "California prisons, which  
          currently average 150% of capacity, and reach as high as 185% of  
          capacity at one prison, continue to deliver health care that is  
          constitutionally deficient."  In an order dated January 29,  
          2013, the federal court granted the state a six-month extension  
          to achieve the 137.5 % inmate population cap by December 31,  
          2013.  

          The Three-Judge Court then ordered, on April 11, 2013, the state  
          of California to "immediately take all steps necessary to comply  
          with this Court's . . . Order . . . requiring defendants to  
          reduce overall prison population to 137.5% design capacity by  
          December 31, 2013."  On September 16, 2013, the State asked the  
          Court to extend that deadline to December 31, 2016.  In  
          response, the Court extended the deadline first to January 27,  
          2014 and then February 24, 2014, and ordered the parties to  
          enter into a meet-and-confer process to "explore how defendants  
          can comply with this Court's June 20, 2013 Order, including  
          means and dates by which such compliance can be expedited or  
          accomplished and how this Court can ensure a durable solution to  
          the prison crowding problem."

          The parties were not able to reach an agreement during the  
          meet-and-confer process.  As a result, the Court ordered  
          briefing on the State's requested extension and, on February 10,  
          2014, issued an order extending the deadline to reduce the  
          in-state adult institution population to 137.5% design capacity  
          to February 28, 2016.  The order requires the state to meet the  
          following interim and final population reduction benchmarks:

                 143% of design bed capacity by June 30, 2014;
                 141.5% of design bed capacity by February 28, 2015; and
                 137.5% of design bed capacity by February 28, 2016. 

          If a benchmark is missed the Compliance Officer (a position  
          created by the February 10, 2016 order) can order the release of  
          inmates to bring the State into compliance with that benchmark.   





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          In a status report to the Court dated February 18, 2014, the  
          state reported that as of February 12, 2014, California's 33  
          prisons were at 144.3 percent capacity, with 117,686 inmates.   
          8,768 inmates were housed in out-of-state facilities.

          The ongoing prison overcrowding litigation indicates that prison  
          capacity and related issues concerning conditions of confinement  
          remain unresolved.  While real gains in reducing the prison  
          population have been made, even greater reductions may be  
          required to meet the orders of the federal court.  Therefore,  
          the Committee's consideration of ROCA bills -bills that may  
          impact the prison population - will be informed by the following  
          questions:

                 Whether a measure erodes realignment and impacts the  
               prison population;
                 Whether a measure addresses a crime which is directly  
               dangerous to the physical safety of others for which there  
               is no other reasonably appropriate sanction; 
                 Whether a bill corrects a constitutional infirmity or  
               legislative drafting error; 
                 Whether a measure proposes penalties which are  
               proportionate, and cannot be achieved through any other  
               reasonably appropriate remedy; and,
                 Whether a bill addresses a major area of public safety  
               or criminal activity for which there is no other  
               reasonable, appropriate remedy.


                                      COMMENTS

          1.  Need for this Bill 

          According to the author:

               California has the highest number of aging adults in  
               the nation with 4.2 million individuals over the age  
               of 65 years.  Financial exploitation of these elderly  
               and dependent adults has dramatically increased with  




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               the growing population. 
               Elders and dependent adults are targeted by financial  
               predators who seek to take advantage of victims who  
               can easily fall prey to scams which may result in the  
               loss of a home, pension, or savings.  For these elders  
               who have spent their entire lives working hard to save  
               money for retirement, losing their financial stability  
               and independence is devastating.  Due to their  
               advancing age, most seniors are unable to make up for  
               the loss by going back to work or starting a new  
               business.  Their financial loss is permanent and  
               cannot be fixed, and they must adjust.  For too many  
               victims, this loss results in depression, emotional  
               distress, and in some instances, suicide.  According  
               to a report by the Journal of the American Medical  
               Association, elders victimized by financial abuse have  
               a decreased projected lifespan compared to elders who  
               have not suffered any exploitation. 

               Federal law allows states to use Victims of Crime Act  
               (VOCA) funding to compensate victims for financial  
               losses caused by specified crimes, including victims  
               of financial crimes.  In California however, the  
               California Victims of Crime Program does not serve  
               victims of elder financial abuse.  Many states,  
               including Colorado, Florida, Oklahoma, Idaho, New  
               Jersey, New York, Pennsylvania, Vermont, and Wyoming  
                      have already begun providing assistance to elderly  
               victims of financial crimes.   

               SB 847 will give limited but crucial assistance to  
               victims of this horrendous crime by authorizing them  
               to receive up to $2,000 for financial and/or mental  
               counseling. 

          2.  Compensation Issues for Elderly and Dependent Victims of Theft  
            and Fraud  

          Many elderly persons have fixed, minimal incomes.  A loss of  
          income or assets could severely limit an elderly person's  




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          ability to pay for basic needs, such as utilities and rent.   
          Elderly persons who are the victims of theft or fraud may have  
          difficulty dealing with the stress of victimization.  Further,  
          recent research<2> has found that changes in the brains of the  
          elderly render them less able to recognize a fraudulent scheme  
          or scam.  A dependent adult who has a limited ability to care  
          for himself or herself, or who has an intellectual disability,  
          may also be especially vulnerable to thieves and perpetrators of  
          fraudulent schemes.  

          SB 60 (Wright) Ch. 147, Stats. 2013, was originally drafted to  
          extend compensation to dependent adult and elderly victims of  
          financial abuse.  The bill was amended to only extend  
          eligibility to victims of human trafficking.

          Two major issues or objections have been raised to an extension  
          of compensation to elderly and dependent adult victims of  
          financial fraud.  One concern was that compensation through the  
          fund has always been limited to victims of violent crime.   
          Supporters of SB 60 argued that the physical and mental harm  
          experienced by elderly and dependent adult victims of financial  
          fraud can be similar or equivalent to the harm suffered by  
          victims of crimes covered by the program.  

          Further, supporters of both this bill and SB 60 have noted that  
          federal law authorizes compensation to victims of financial  
          crimes and that the state would receive federal matching funds  
          for reimbursement of elderly fraud victims.  The 2001 Federal  
          Register<3> on victim compensation notes:  "States may choose to  
          broaden the range of compensable crimes to include those  
          involving threats of injury or economic crime where victims are  
          traumatized but not physically injured."  The Final Program  
          Guidelines issued by the Department of Justice, Office for  
          ---------------------------
          <2> Why It's Easier to Scam the Elderly, NPR Morning Edition,  
          December 6, 2012:   
          http://www.npr.org/blogs/health/2012/12/06/166609270/why-its-easi 
          er-to-scam-the-elderly
          <3> http://ojp.gov/ovc/voca/pdftxt/voca_guidelines2001.pdf





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          Victims of Crime<4> explains:  "Although VOCA-funded programs  
          cannot restore the financial losses suffered by victims of  
          fraud, victims are eligible for the counseling, criminal justice  
          advocacy, and other support services offered by VOCA-funded  
          victim assistance programs." 

          The second major concern was that the fund is chronically low on  
          reserves or heading toward a deficit.  However, it has been  
          noted that the compensation program has long been criticized for  
          overspending on administrative costs.  Further, the program has  
          been criticized for being inefficient in evaluating and  
          processing claims.  Arguably, changes in the program could allow  
          extension of compensation to the victims covered by this bill.

          SHOULD COMPENSATION FROM THE VICTIMS OF CRIME FUND BE LIMITED TO  
          VICTIMS OF SPECIFIED VIOLENT CRIMES? 

          SHOULD ELDERLY AND DEPENDENT ADULT VICTIMS OF FINANCIAL FRAUD BE  
          REIMBURSED FOR MENTAL HEALTH AND FINANCIAL COUNSELING?

          DOES THE VICTIMS OF CRIME PROGRAM HAVE RESOURCES TO REIMBURSE  
          THESE ELDERLY AND DEPENDENT ADULT VICTIMS?

          3.    Condition of the Victims of Crime Fund and Payments  

          Condition of the Restitution Fund and Reserves
          
          The balance and reserve of the Restitution Fund can fluctuate  
          widely.  The reserve for fiscal year 2011-2012 was $28.5  
          million, rising to $70 million in 2012-2013.  By the beginning  
          of 2013-2014 the fund had a reserve of $80 million.  

          The board now projects a structural deficit - defined as a  
          shrinking reserve - for the next two fiscal years.  The fund  
          projects a reserve of $71.5 million for the beginning of fiscal  
          2014-2015, dropping to an estimated $61.7 at the beginning of  


          ---------------------------
          <4> http://ojp.gov/ovc/voca/vaguide.htm



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          2015-2016.  However, the board's prior projected reserve for  
          2013-14 of $55 million significantly under-projected the  
          reserve, as the actual reserve amount was $80 million.  Board  
          representatives explained that payments to victims and  
          administrative costs were $20 million and $5 million lower than  
          projected respectively.






































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          Payments to Victims in Recent Years
          
          In fiscal years 2006-07 and 2007-08, the board paid victims  
          between $72 million and $79 million.<5>  Victim payments for  
          2008-09 through 2010-2011 rose to $95 million per year.  In  
          fiscal year 2011-2012 the amount fell to approximately $70.5  
          million.  In fiscal year 2012-2013, the board paid victims $64  
          million.  In 2011, the board reduced maximum payments and  
          payment rates for some categories of reimbursement, including  
          funeral expenses and mental health services. 

          4.  Audit of the Victims of Crime Program  

          2008 California State Auditor Report on the Victim Compensation  
          Program
          
          The Bureau of State Audit (BSA) report in 2008 included the  
          following highlights:

           From fiscal years 2001-02 through 2004-05, program  
            compensation payments decreased from $123.9 million to $61.6  
            million-a 50 percent decline.  Despite the significant  
            decline in payments, the costs to support the program  
            increased.
           Administrative costs make up a significant portion of the  
            Restitution Fund disbursements-ranging from 26 percent to 42  
            percent annually.
           The program did not always process applications and bills as  
            promptly or efficiently as it could have.  Board staff took  
            longer than 180 days to process applications in two instances  
            out of 49, and longer than 90 days to pay bills for 23 of 77  
            paid bills.
           The board did not adequately investigate alternative sources  
            of funding for victim reimbursement, such as insurance and  
            public aid.
           The program's numerous problems with the transition to a new  
            application and bill processing system led to a reported  
            increase in complaints regarding delays in processing  

          --------------------------
          <5> These dollar amounts are approximated or rounded to the  
          nearest  million.



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            applications and bills.
           Some payments in CaRES<6> appeared to be erroneous.   
            Although board staff provided explanations for the erroneous  
            payments, the fact that they were unaware of these items  
            indicated an absence of controls that would prevent  
            erroneous payments.
           The board lacks the necessary system documentation for  
            CaRES.
           There are no benchmarks, performance measures, or formal  
            written procedures for workload management.

          2010 Update and Progress Report 
          
          In 2010, BSA found that the program had partially corrected five  
          of the problems noted in the audit and corrected five others.   
          The BSA urged the board to continue correcting the problems  
          noted in the report.  For example:

           The board reduced administrative costs, but processing times  
            for claims had increased.
           The board increased collections, but it had not determined  
            whether outreach programs had been successful and  
            satisfaction with the program had increased.  
           The board implemented better training program for employees  
            who examined claims submitted by crime victims.
           The board developed an inventory monitoring system and set  
            performance benchmarks.  The monitoring should improve  
            identification and understanding of eligibility  
            requirements.
           Board training includes an emphasis on alternative funding  
            sources
           The board did completed a chapter on appeals of denials in  
            its manual/
           The board did improve its use of the CaRES computer system.   
            However, claims were still more quickly processed in the  
            local agencies with which the board contracts.

          It appears that the BSA has not issued a progress report or  
          update on the program since 2010.  It is not clear what the  



          ---------------------------
          <6> Claim review computer system.











                                                             SB 847 (Block)
                                                                      PageQ

          board has done to address the issues raised in the BSA audit  
          since that time.  Many, if not most, of these issues affect the  
          ability of the board to timely and adequately compensate  
          victims, including the ability to compensate elderly and  
          dependent adult victims of fraud.  The issues will also be  
          addressed in the Appropriations Committee.

          HAS THE VICTIM COMPENSATION PROGRAM CONTINUED TO ADDRESS ISSUES  
          RAISED IN THE 2008 REPORT BY THE STATE AUDITOR?


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